Tricolor support. Tricolor TV Phone Hotline - Support Service

Television from Tricolor TV is the most popular in the country. Due to the fact that satellite plates take a signal from anywhere in the country, and even in a deaf taiga, this type of television was greatly popular. But customer service offices are located only in large settlements. Therefore, the only means of solving issues related to television remains a telephone. Within the framework of this article, all information on this type of communication will be set out.

The hot phone line is one of the fastest and most convenient ways to obtain information. Tricolor TV has provided several types of communication for its subscribers, among them: electronic support in the Personal Account, E-Mail and phone hotline. You need to call in Tricolor TV if you have an unreserved, no error depends on you. If you want to find out the balance of your account, then you do not give such information on the phone, for this you need to go to the personal account of the tricolor TV. All other questions will be answered by a telephone support officer.

Phone hotline tricolor tv

By typing this number you will be taken to the Customer Service Center. If the operators are busy, you will have to wait a lot. Here you can ask any questions. This federal value number is free. If you have a question about the technical part, then you should call directly to the technical support service Tricolor TV.

Phone Support Support Tricolor TV

By this number can be contacted with operators dealing with technical issues. All applications for equipment errors, technical failures or planned works are processed.

The most popular questions are solved:

• Error 6 No view access.
• The impossibility of replenishing the balance, the balance error.
• Channel lock.
• Shares and discounts.
• Equipment exchange.

Some technical questions are required to solve the wizards that make the installation of your equipment. It also provides services for setting up and connecting equipment. In addition, they will probably provide you with additional services and inform you about the desired settings. Therefore, if you could not solve your question with a telephone call to the support service Tricolor TV, then try to contact the installers.

If you could not get through to the support service Tricolor TV you can write an electronic circulation. To do this, go to http://tricolor.spzp.ru/napisat-v-tricolor-tv/ and specify all the required data.

Satellite television is a technologically complex broadcasting system that can fail or cause difficulties from users when it is configured. Therefore, without technical support does not do. It contains information about the methods of communication with the specialists of the Tricolor TV and phone numbers.

Our site is not an official tricolor TV portal. All materials are exclusively informational.

By phone, you can solve the following questions:

• Questions related to the personal account Tricolor TV;
• Connecting television;
• Change of the tariff plan;
• No payment and other financial issues come;
• Television does not work, various errors;

Tricolor TV phone hotline

The main phone of the hotline works around the clock and free for all calls from Russia. The federal number serves a large number of specialists who are always ready to answer customer questions. But sometimes it is difficult to get through, for example, if somewhere there was a failure and a large number of people are trying to find out the causes of the phone failure. Therefore, dial patience if you hit the telephone queue, or contact the TV Tricolor Support Service to another way.

Free satellite TV number:

Phone Technical Support Tricolor TV

In addition to the federal number there is both the second line, it is mostly sitting specialists in the technical part. They are also always ready to help customers in solving all technical tasks. In any case, if you do not work tricolor TV worth calling and ask, it is possible to work.

Other communication options with the operator

In addition, there are other methods of communication with the specialists of the Tricolor TV.

This is an online chat in which you can contact the operator's duty.

It is possible to communicate through Skype. Nickname - Support Tricolor_TV

In order to write to the support service, enter your personal account on the official website of Tricolor TV, go to the "Support" section and find the "Application Application" item. Your letter will be sent by e-mail.

In all other cases, it is worth calling on the phone.

I recommend pre-prepare data on your equipment in advance, since if you have a technical or financial question, the operator is most likely to ask the ID number (receiver number), as well as the name of the owner or the connection contract number.

If you have any questions related to the reception of tricolor TV channels, registration of receivers / activation of cards or the work of the dealer office - write an email to the Support Service "Tricolor TV". Support service works around the clock without days off. Requests are processed within 24 hours, with the exception of the following cases:

• requests for the transfer of receivers to the dealer's office are processed from 24 to 48 hours
• card recovery requests are processed from 24 to 72 hours
• requests for subscriptions are processed from 48 hours before the week

When sending a letter, request a notification of the receipt of the letter. In case the notification does not come, send the letter again.

If during the specified period you have not received the answer, follow these steps:

1. find a letter that sent to technical support in the "Posted" folder of your mailbox
2. open it
3. click "Send" and enter the address in the "Recipient" field [Email Protected]
4. click "Send"

Please note that when sending letters on [Email Protected] Using the shipment function is mandatory. Letters sent without using this function are not processed.

For the correct execution of the post service to find a description of the problem in the list of the list and follow the instructions.

1. The secret code is spoiled on the payment map.

Contact Subscriber Support in the letter, specify the receiver ID ID and all the information entered when registering the receiver. You also need to make a message to a letter or scan of the reverse side of the payment card. In the subject of the letter it is better to indicate "Restoring the payment card". This card will be activated on your receiver.

2. The receiver to which the payment card was activated, visited the repair.

1. do not attempt to register a new ID
2. send a letter with the topic "Subscription transfer (after repair)" in subscriber support service * (Attention! Transition from the regional to the main site). In the letter, specify the old ID (with the subscriber data that was entered during registration - FULL NAME, address, telephone, e-mail) and a new ID. To the letter, attach a scan or digital photo of the reverse side of the card.
3. subscription will be postponed to a new ID.

3. The payment card is not activated.

Write on [Email Protected] . In the letter, specify the receiver ID and number (or secret code) of the payment card. The technical support officer will find out the reason for the impossibility of activating the payment card, and you will get our conclusion.

4. I can not register the receiver (writes that already registered / incorrect DRE ID and similar errors).

Write on [Email Protected] It is enough to send the DRE ID and write, preferably a quote from the registration system, which for an error appears.
Please note: Most often, the subscribers simply do not wait / do not receive / do not go on the link to complete the registration. After 48 hours, the link becomes inactive, and you have the second attempt to register the receiver. But in any outcome, the answer from Support you will receive.

5. The dealer when entering the personal account receives an error associated with certificates.

Write on [Email Protected] In the letter, specify all the information you enter when registering (published data indicate not necessary). After a while you will receive a link to the certificate reissue. The link will be sent to the mailbox specified during registration. The letter is better to call "Certificate Problems". Sometimes these problems are caused by the OS reinstalling, an attempt to enter the personal account under another account other than that under which the browser settings (high level of safety) were recorded. If the OS has been reinstalled, then installing two old Tricolor.Cer and Customer.CER key, you will not get anything, and in this case only the certificate reissue will help. Although if you managed to export a certificate to one file, access will be restored by the import of this file. Import / Export Guide is in the "Help" section.

6. The dealer wants to transfer receivers registered through the audience interface to its office.

Write on [Email Protected] In the subject of the letter, specify "Transferring Receivers". Be sure to specify the email address from which receivers were recorded, a couple of DRE ID, and all data entered during registration as a dealer (without published data).

7. The dealer has difficulty personification of the receiver.

Send a description of the problem on [Email Protected].

8. For all other issues / issues / suggestions, contact subscriber support * (Attention! Transition from the regional to the main site)

9. Send a letter request only to one email address.

Letters that contain in the "Recipient" field of more than one address in the processing will not be accepted. Very much please do not send more than one letter with the same problem. This will not accelerate its decision.

10. In the subject line, a specific reason must be specified,

For which you contact the support service (for example: "Subscription transfer", "the" Optimum "card is not activated, the electronic certificate is lost, etc.). Processing of letters with the topics of the type" Help !!! "," what to do ? !! ", etc. produced in the latter queue.

11. The letter must contain all the necessary information,

Including - all the data that you entered when registering the receiver / activation of the map (or when creating a dealership). The absence of this data will significantly increase the time to resolve the issue, since an additional time will go to the correspondence with you.

12. Be sure to keep the entire previous correspondence in the letter.

13. Clearly formulate letters.

14. We remind you that each of these addresses is designed to solve a completely defined circle of questions:

For calls for authorized dealers "NSC" on all issues that do not relating to the transfer of subscriptions / receivers for proposals and comments on the work of the service support service and dealers, as well as for complaints of authorized dealers "NSC"

The largest in Russia and the CIS operator satellite television Tricolor TV serves more than 8 million subscribers. The main operator of the Tricolor TV phone number is a free residents of Russia. The official website is equipped with an electronic database of common errors and how to eliminate them. You can easily digitate and solve some problems yourself. For other cases there are several possibilities for carrying out a free consultation by qualified service specialists.

The most popular user requests are related to:

• initial configuration of television equipment and satellite;
• the product of manual and automatic update of the system to the actual possibility;
• advice on accessible packages and methods of their acquisition;
• receipt and loss of access from the personal account;
• search and blocking some channels included in the prepaid package;
• setting up a multi-screen mode that allows you to remotely watch television on Android and iOS devices.

How to contact a living operator around the clock?

Tricolor TV does not have a consulting robot consultants at its disposal, justifying its choice by poor-quality maintenance of this method. Working with customers is carried out strictly in live communication. Contact a specialist in the following ways:

1. call to a free support line;
2. appeal to the official account in the Skype communication service;
3. connection of the operator in voice chat supported by any modern browser;
4. leaving the request in the personal profile of the Cabinet Tricolor TV;
5. communication with a consultant online chat.

All methods are actively used by subscribers and will help to quickly correct the problem arise. For high-quality diagnostics, you must provide the following information to the operator:

• the number of the Service Agreement, which is simultaneously a personal account for replenishing the balance;
• ID of television equipment (receiver), which is assigned to each device individually in the manufacture;
• Full name and contact details for feedback;
• a detailed description with the error code displayed on the TV screen.

Completing the request, you can call support. You can do this by contact numbers:

• 8 800 500 01 23 - For residents of Russia, free call;
• +7 812 332 34 98 - For residents of the CIS countries, the cost of the call agrees the tariff of the mobile operator.

If the line is busy or not the ability to perform a call - there are alternative methods. On the main page of the official website of Tricolor TV there are the necessary links to online chat rooms and Skype profile. Voice call requires computer and microphone. The call to Skype can be made from a mobile device.

In what cases does the client can call a specialist?

Having learned how to call the operator Tricolor TV for free you can proceed to diagnose and correct error. If it was not possible to solve the problem independently - the operator will send you to the home of a specialist. Such a need may be needed mainly at:

1. adjusting the angle of the satellite plate required for the best receipt of the transmitted signal and its further decoding of the receiver;
2. problems with software and its flashing. Independent flashing can cancel the guarantee on equipment, which makes it impossible to replace it. It is not recommended to independently produce this action, trust the specialists.

The operator of digital satellite television Tricolor TV takes care of its customers regardless of their location. The service is actively developing and offers customers new competitive solutions.