If you use telecommunications services, you have probably at least once encountered a situation where your phone stops working. The causes of failures can be very different - both mechanical (related to an individual device) and large-scale, for example, damage to transmission lines. Let's talk about the reasons why problems may occur, as well as what needs to be done in cases when the MGTS landline phone does not work.
What to do if there is a problem
Not all subscribers know what measures to take if telephone service suddenly disappears. First of all, specialists from the Moscow city telephone network recommend checking the integrity of the device and cable directly in the room with the device. It often happens that the wires are touched by a foot and pulled out of the socket, or damaged by the teeth of pets. In the first case, it is enough to restore the connection by inserting the cord into the device port; in the second, you will have to replace the cable.
Haven’t found the cause of the breakdown in the apartment/house and are sure that the problem is outside the home?
- Contact the customer support hotline number – 8-495-636-03-63. There is no access to a landline and the call is made from a mobile device? The combination of numbers you need is short number 06-36. The contact center operates 24 hours a day, if you were unable to get through the first time, try again
- Explain to the dispatcher in as much detail as possible what the problem is (no beeps, the connection is lost, extraneous noise is heard in the handset). The more information a specialist receives, the sooner he will understand the cause of the breakdown and solve it. Confirm that there is no damage to your device or cable itself. An MGTS technical employee will try to solve your problem remotely, over the phone.
- If the cause of the breakdown remains unclear, the operator submits a request for a specialist to visit. It is very important to leave the call center specialist with the exact address and your contact information so that you can maintain feedback. It is also necessary to determine a date and time for the visit that suits both parties.
It is possible that the reasons why the MGTS landline phone does not work do not lie in your device at all. Line breaks, adverse weather conditions, network overload and breakdown of basic equipment at the station - there can be many reasons. In this case, the specialist must announce the approximate time for troubleshooting, after which all that remains is to wait.
If the equipment needs to be repaired
If the reason why the MGTS landline phone does not work remains unclear, a technical specialist will come to your home. Keep in mind that the departure is carried out not by the employees of the Moscow city telephone network themselves, but by the contractors with whom they cooperate. Based on this, you will have to pay for the visit according to a separate tariff schedule established by MGTS partners. If you want to make sure that the company is doing quality work, look for reviews on the World Wide Web. Surely you are not the first one who needs repair or adjustment of equipment.
Further actions are simple - you are required to be at home at the appointed time. Upon arrival, the technician will diagnose your phone and determine where exactly the breakdown occurred. If it is necessary to repair the device or change the telephone cable, the subscriber will have to pay for it. Prices depend on the remoteness of the place, complexity, etc. Is the breakdown outside your home? They must eliminate it without the financial participation of the user.
It happens that the user of the services does not have the opportunity to make a call to the support service. The situation will be corrected by information containing the addresses of MGTS offices. There are more than 20 such salons in Moscow and the region. The exact location of each representative office can be found on the official website of the communication provider. Opening hours and directions to the place are also indicated there.
When planning to visit the office, do not forget that you will need an identity document. In addition to your passport, you must have an agreement for the provision of telecommunications services with you. If you have this package, you can contact any of the operating MGTS salons and leave a request for a specialist to visit you.
Important information for legal entities: if the concluded agreement is of a corporate nature, all questions that arise should be directed only to certain five offices located: on Vernadsky Avenue, Arbat, Timiryazevsky, Zelenogradsky and Proletarsky.
We have looked at the actions that need to be taken if the MGTS landline phone does not work. If you are unable to contact your communication provider by phone, feel free to go to the salon, they will definitely help you.
Interesting video - the new life of a home phone.
The main purpose of Rostelecom’s unified customer support service is to provide comprehensive assistance to its customers. Not so long ago, the population of all regions of the Russian Federation communicated via long-distance and international telephone communications with the help of Rostelecom. Today, the number of services provided by the company has increased significantly. In addition to regular wired communications, subscribers now have access to high-quality and uninterrupted telephone communications using new technologies - IP telephony.
However, equipment still tends to sometimes fail and breakdowns cannot be ruled out. What should the subscriber do in this case? In case your landline phone stops working?
If a problem arises with communication services, a person needs to contact the company’s technical support service or contact the local Rostelecom repair bureau. For a unified technical support service, this is the phone number 8-800-1000-800. To contact the Rostelecom repair service, you can find out the phone number on the official website or look at your service agreement, in which it should be indicated.
By contacting the operator, you will need to explain the essence of the problem, and then submit a repair request. After considering your request, a team of installers from the Rostelecom repair service will arrive at the address you specified. Specialists will check the technical components of the network, determine the cause of the malfunction and immediately begin repairing the telephone line.
The main reasons when the phone does not work
- Reason #1. The first and often the main reason is a mechanical malfunction of the phone itself. You can easily check the functionality of the telephone yourself. To do this, connect another device to the line and check if it works. If yes, you need to repair the old one or buy a new telephone. Please note: Rostelecom specialists do not repair faulty telephones.
- Reason No. 2 is an ordinary overdue debt for using telephone services. In this case, the subscriber can check his personal account to clarify the issue of debt. This can be done using the “Personal Account” on the RT.ru website or obtain information from a Sberbank ATM.
- Reason No. 3 - a short circuit of wires in the telephone line itself can cause a malfunction. Before the installer arrives, if you wish, you can inspect the telephone wire within your apartment for signs of damage. If you notice that in some place the cable is frayed, broken and two wire strands touch each other, insulate them to avoid a short circuit. Perhaps this independent method will solve the problem of lack of communication.
- Reason No. 4 – telephone line break. In this case, the telephone line must be repaired by a Rostelecom specialist.
Troubleshooting will begin with measuring the communication line readings on the CROSS. CROSS is switching and distribution equipment for communication systems. By ringing the line, the specialist checks for the presence of a response signal from the station. If such a response signal is not received, the installer will check the lines between the CROSS-OUTS and the distribution boxes. If there is no signal on the CROSS, check the safety elements at the telephone exchange station. If the fuses are faulty, they are replaced or restored. Thus, along the chain, a Rostelecom specialist, if necessary, will check all CROSS connections - from the PBX station to the subscriber’s apartment.
The arriving specialist will definitely find the breakdown and, having assessed its nature, will begin to correct it. If a person has found the cause and wants to fix the problem with his own hands, he should still contact technical support. Here he can submit a request for repair of a landline telephone. This step will allow the subscriber to recalculate the volume of services actually used and not pay for communications during the period when the telephone set was faulty.
A landline, or as it is also called a “landline telephone,” is far from a luxury, and before the advent of the mobile phone, it was used by a large number of the population. Today, many people continue to use it, but problems with the phone’s operation still overtake them. There can be quite a few reasons for such problems, but most importantly, you need to know where to go in case of a malfunction on the part of the operator
The Rostelecom company provides city communications, and accordingly, if you have problems with lack of communications, you should contact this company. And not everyone knows where to call if your home phone doesn't work. But first you should make sure that the problem is on the side of the provider that provides you with services, and not on your side. After all, there may be a situation where your telephone is faulty, in which case you should simply repair your phone or buy a new one. But it’s a completely different matter when there is a problem with the signal transmission line, in this case it is already necessary to contact the operator directly, or rather the service provider of Rostelecom.
Rostelecom technical support phone number
To determine what the problem is, you should try calling the Rostelecom customer support service; there are several numbers for this. First of all, this is a single customer support number 8 800 100 08 00 . You can call this number both from a landline and from a mobile phone. Therefore, if you do not have the opportunity to call from your home phone, for example, ask a neighbor, then in this case you can call from your mobile phone. Calls to the customer support number from landline numbers are free.
If your phone number is registered to a Legal Entity or Individual Entrepreneur, then you should use a different number for communication 8 800 200 3000 . There is a difference between users who connected Rosltelecom tariffs to their home phone and users who connected business tariffs to their home phone.
Contact by email
If you are unable to call Rostelecom’s support number, then you should use one of the alternative methods of submitting a request to the subscriber support service. What needs to be done for this? You should go to the subscriber contact form, it is located on the company’s official website at rt.ru/service#feedback. First you need to select your locality in which you are served. Next, you just need to fill out all the fields of the form and describe your problem, in this case, clarify the information why your Rostelecom home phone does not work. The fields available for filling are as follows:
- Mobile phone number
- Service connection address
- What service is the request for?
- Subject of the appeal
- The appeal itself
After filling out this form, you need to click the submit button, after which the request will be sent to the company's email. Company employees will contact you within 24 hours and answer your questions.
Home phone doesn't work
If your home phone is not working, and you called Rostelecom, where they told you that everything was fine with the line, then most likely your telephone set itself is faulty. It’s quite easy to check, but you don’t need to be a special genius. You need to disconnect the faulty phone from the network. Find another telephone set, you can borrow it from your neighbors for a while, and connect it to the telephone line.
The connection takes place via a special connector, nothing complicated - just insert the plug into the connector and everything should work. If beeps appear, it means that your phone is faulty and you need to take it in for repair or buy a new phone.
Alternative to home phone
There are also alternative types of communication; recently, mobile communications have been replacing landline communications. It has its advantages, but there are also disadvantages. Therefore, it makes sense to connect to mobile communications and use it in the future.
The advantages of such a connection are mobility; your mobile phone can be in your pocket, and you can easily move around. Among the disadvantages is that it needs to be charged periodically.
Landline communications, like any other telecommunications service, may stop functioning for a number of reasons: failure of fiber-optic or copper transmission lines, network congestion, telephone failure, and much more. Naturally, in such situations, the subscriber will need to notify the operator about the malfunction of the landline number in order to submit a repair request and call a technician. But first of all, MGTS clients from Moscow and the Moscow region have quite natural questions: where to call and what to do if it doesn’t work?
What to do?
Firstly, in order to solve the problem as quickly as possible, you have to identify the source of the problem. This could be a breakdown that occurs within or outside your home. Secondly, this point will need to be expressed to an employee of the Unified Contact Center by calling from a work phone number:
- city communications – (495) 63 – 60 – 636;
- cell phone – 0636.
The hotline operator will provide you with the consultation you need. If remote technical support turns out to be useless, a specialist will accept your request to call a technician.
Meanwhile, if you do not have the opportunity to use your home or mobile phone to contact the Contact Center, visit one of the Service Centers, of which there are currently more than 20 units in Moscow. A map with current addresses of official representative offices of MGTS, including information about the operating modes of each of them, is available at this link.
Repair Bureau
– a structural unit of a telecommunications provider responsible for technical support for subscribers. In general, assistance to the company’s clients is provided in two ways:
- remote consultation provided by hotline staff – works 24/7;
- organization of repair work - as necessary.
It is worth noting that equipment repairs are carried out by MGTS partner companies, so the quality of service, as well as the cost of services provided to eliminate breakdowns in some cases can vary significantly depending on the area, street or even house. For example, in Moscow alone, the above-mentioned telecom operator has more than two dozen permanent contractors, the number of which, in certain months, either increases or decreases.
Call the master
While you are calling to apply for a technician, leave your work contacts to the operator so that he can clarify the time that is convenient for you and send a free specialist to the appointed place.
Upon receiving a call, the repairman will carry out diagnostics of cable networks and related equipment in order to identify a breakdown. If it turns out that the cause of the malfunction is located outside the subscriber’s home or apartment, then all costs of eliminating it will fall on the provider. But if the telephone set or wire fails due to the client’s fault, then the financial side of the issue will become his problem. And as already mentioned, the cost of restoration work must be clarified on an individual basis.
Reviews about the work of the repair bureau
Looking ahead, let's say that subscriber reviews of the MGTS repair bureau on specialized forums and communities on social networks are divided. This may be due to the human factor, when the quality of the service provided largely depends on a specific specialist, or the lack of proper control of the company in relation to the service personnel is to blame.
Elena – 24 years old (Moscow):
I can’t help but complain about MGTS repairmen. I have the feeling that they have one person working there for the whole of Moscow. For example, after submitting an application, I waited 12 days for a specialist. And all this time the landline phone was turned off, and for my business, a small online store, this is more than critical. It’s good that at least there is an opportunity to set forwarding to a mobile phone.
Sergey – 35 years old (Pushkino):
Last week, a brand new GPON router, to which a landline connection is connected, stopped showing signs of life. Therefore, I immediately turned to the Contact Center for help. There, unfortunately, I was tortured with banal recommendations about rebooting the device, but after another unsuccessful launch, they accepted a request to call a specialist. He came after two hours, taking with him a new router. It is noteworthy that no one even asked for a ruble for diagnosing the fiber optic cable and replacing the modem.
Alexey – 41 years old (Moscow):
I don’t know what MGTS should do with these contractors so that they can understand the meaning of the word “service”. Why does a “master craftsman” come to my home, in the center of Moscow, on a call with a tasty fume and leave behind a heap of garbage, but somewhere on the outskirts, right next to my parents in Odintsovo, the guys don’t allow themselves to do this and do everything highest quality possible?
Rostelecom is the largest telecommunications company in Russia. It specializes in long-distance and local communication services, and also offers connection to a wide range of other offers, including television and the Internet. The main office is located in the capital of Russia - Moscow, despite this, customer support is provided everywhere thanks to the company's branches. For the most part, telecommunications services are of high quality, however, due to the huge number of users, in rare cases the Rostelecom phone may not work and not everyone knows where to call to solve this problem. Before recruiting customer support, it is worth checking the obvious reasons related to equipment and payment for services, since the hotline will start the conversation with this.
Technical problems with equipment
A personal technical check of the device before calling the Rostelecom operator will help save time. If there are no beeps in the tube completely, first you need to verify the integrity of the wiring by performing a visual inspection. An obstacle may also be a non-working landline telephone connected to Rostelecom, so before calling anywhere you need to check the line by connecting another device. Also make sure that the fault does not coincide with renovation work being carried out in the house.
Customer service support: how to call the Rostelecom operator?
If, after checking for technical faults, it still does not work, you can find out where to call from the contract concluded when activating the service. If it is not available, the current service support number can be easily found on the company’s official website. After loading the main page, the user needs to go to the “Communication Services” tab, and then “For Myself”. To the right of it, under the inscription “Support”, is the required number.
If there is a problem with your home phone, the question will arise: “How to call Rostelecom from a mobile phone and how much will it cost?” After all, cellular calls to landline numbers are very expensive. Don't worry, as there is no charge for calling the hotline. In addition, the service is available 24 hours a day, which allows you to solve problems even at late times.
Call the operator to find out the reasons why the phone is not working
After dialing the number and waiting for the operator to contact you, indicate the service with which the problem occurred. This is necessary due to its versatility, since the service serves clients in all areas of services provided by the company. The operator will clarify information such as your name, address and telephone number with which the problem occurred, or simply ask for the contract number, which already contains all the necessary information. Next, you will need to describe the essence of the problem and its time of occurrence. If the operator is unable to provide assistance over the phone, a request will be made to call a technician.
Call the master
When the telephone line of the Rostelecom operator does not work, you already know where to call. But if the tips received during the conversation did not help, then you should proceed to calling a specialist.
After you submit a request to fix the problem, the operator will indicate the day and estimated time of arrival of a telecommunications company employee. It is advisable to have someone at home at this time to ensure access to the equipment. If, during the visit of a Rostelecom employee, a fault was identified in the wiring or equipment in the apartment, the call and elimination of the problem will need to be paid for. In case of malfunctions in the entrance or house, the services of a master will be free.
If problems are detected on the line outside the apartment, the operator will call the Rostelecom landline phone, which has not been working until that moment, to confirm that they have been resolved.
Phone disconnection for non-payment: who and where to call?
If Rostelecom's phone number is disconnected and the possibility of technical malfunctions is excluded, you need to find the current hotline number on the support website, which you can call around the clock. But you shouldn’t rush to type it, because the reason can be found by using your Personal Account, where all the information about the connected service is stored.
Having a password and login for the official website, you can easily control the timeliness of payment for communications and other telecommunications services, as well as pay directly in your account using a credit card. After reviewing your personal page and dialing the operator on the hotline, in case your phone is disconnected for non-payment, you will be able to find out where to call and write an application to Rostelecom in your city and region to restore functionality. It is necessary to understand that when reconnecting the communication service, you will need to pay a fine for late payments.
In cases where Rostelecom’s phone number does not work, you can find out where to call on the company’s official website. The reason for the lack of communication can be both equipment and late payment for services. An online account for the company’s users will help prevent the latter problem, thanks to the ability to pay with a bank card.
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