Ministry of Education of the Penza Region
State Autonomous Professional Educational Institution of the Penza Region
"Penza Multidisciplinary College"
WORKING PROGRAM OF THE ACADEMIC DISCIPLINE
OP.15 Quality management
for students studying in the specialty
43.02.02 Hairdressing art
(in-depth training)
Penza 201___
The work program of the academic discipline was developed on the basis of the Federal State Educational Standard for the profession of secondary vocational education43 02 02 Hairdressing arts
Developer:
S.N. Potapova, teacher of special disciplines
p.
PASSPORT OF THE WORKING PROGRAM OF THE EDUCATIONAL DISCIPLINE
4
STRUCTURE and CONTENT OF THE ACADEMIC DISCIPLINE
6
conditions for the implementation of the WORK program of the academic discipline
11
Monitoring and evaluation of the results of mastering the academic discipline
12
1. passport of the ACADEMIC DISCIPLINE PROGRAM
OP 15 Quality management
1.1. Scope of application
The academic discipline program is part of the main professional educational program in accordance with the Federal State Educational Standard in the specialty 43.02.02 Hairdressing.
1.2. The place of the academic discipline in the structure of the main professional educational program: : is a general professional discipline of the professional cycle.
1.3. Goals and objectives of the academic discipline - requirements for the results of mastering the academic discipline:
The purpose, objectives and subject of the discipline “Quality Management” are determined in accordance with the State educational standard of higher professional education of the second generation in the listed specialties.
As a result of studying the discipline, students should know :
Methodology and terminology for managing the quality and reliability of complex man-made systems;
Features of existing management and quality assurance systems, evolution and main stages of development of quality management and general management;
Modern methods of forecasting and ensuring a given level of product quality for complex man-made products, used at various stages of their life cycle: from the stages of their design, development and creation of prototypes to serial production and operation;
Procedures for certification of products and quality management systems.
As a result of studying the discipline, students should be able to:
Use probabilistic and statistical methods for assessing the quality level of complex man-made systems and changes in quality during their operation at various stages of the life cycle;
Make the right choice probabilistically
statistical laws of distribution for correct estimation of the level of quality and reliability of operation of various man-made systems;
Use methods to ensure the specified quality and reliability of complex man-made systems at various stages
From design to serial production of products;
Apply methods to ensure the specified quality and reliability of complex man-made systems at various stages: from design to mass production of products;
Conduct structural and functional analysis of the quality of complex man-made systems with various construction schemes using probabilistic methods;
Apply existing forecasting methods when assessing the quality and operational life of complex man-made systems;
Design product quality management systems, plan the organization of activities and work to ensure a given level of product quality at the enterprise and to eliminate emerging defects.
General and professional competencies that are updated when studying the discipline:
OK 1. Understand the essence and social significance of your future profession, show sustained interest in it.
OK 2. Organize your own activities, choose standard methods and ways of performing professional tasks, evaluate their effectiveness and quality.
OK 3. Make decisions in standard and non-standard situations and take responsibility for them.
OK 4. Search and use information necessary for the effective performance of professional tasks, professional and personal development.
OK 5. Use information and communication technologies in professional activities.
OK 6. Work in a team and team, communicate effectively with colleagues, management, and consumers.
OK 7. Take responsibility for the work of team members (subordinates), the result of completing tasks.
OK 8. Independently determine the tasks of professional and personal development, engage in self-education, consciously plan professional development.
OK 9. To navigate the conditions of frequent changes in technology in professional activities.
PC 1.3. Determine and agree on the choice of hairdressing services
PC 1.5. Advise consumers on home preventive care
PC 2.3. Perform hairstyles for various purposes (everyday, evening, for special occasions) and degrees of complexity, taking into account current fashion trends.
PC 3.1. Introduce new technologies and fashion trends
The maximum teaching load for a student is 84 hours, including:
The student's mandatory classroom teaching load is 56 hours;
Independent work of the student 28 hours;
2. STRUCTURE AND SAMPLE CONTENT OF THE ACADEMIC DISCIPLINE
2.1. Scope of academic discipline and types of academic work
Final certification in the form of a test2.2. Thematic plan and content of the academic discipline OP 15 Quality management
Topic 1.1.
Concept of quality. Basic terms and definitions.
Terms and Definitions; quality philosophy; quality management aspects; concepts of entrepreneurship and quality;
Systemic and process approaches to quality management; foreign and domestic experience of non-systemic and systemic solutions to the problem of quality management; main stages of quality management development.
2235
Practical lesson:
Determination of the range of product quality indicators. (using the example of hairdressing services).
Determination of the range of product quality indicators from foreign experience
Independent work:
Preparing a glossary.
Answers on questions.
Topic 1.2.
Quality as an object of management.
Quality management, quality assurance, overall quality management,
Quality management functions.
Practical lesson:
1. Quality management, quality assurance, general quality management (using the example of a hairdresser)
Independent work:
2.Preparing a glossary.
3.Answers to questions
Topic 1.3.
Quality indicators and their assessment.
Concepts: sign, property and indicator of product quality, the relationship of these concepts; classification and nomenclature of quality indicators; safety indicators,
Indicators of safety of purpose, reliability, transportability, ergonomics and aesthetics, manufacturability and resource consumption, etc.
Practical lesson:
Assessment of the quality level of services. (using the example of a hairdresser)
Assessment of product quality level.
Independent work:
1. Preparation of a supporting outline
2.Preparing a glossary.
3.Answers to questions
Section 2: Quality management in the organization
Topic 2.1. Accounting and analysis of quality costs.
1. Determination of the optimal level of price and quality of products; chain of cost formation and product value creation;
2. Classification of costs to ensure product quality.
Practical lesson:
1.Development of quality systems at the enterprise.
2. Determination of characteristics of the organization’s activities.
3. Quality cost assessment.
Independent work:
1.Drawing up a supporting outline
2.Preparing a glossary.
3.Answers to questions
Topic 2.2. Quality management methodology.
Ensuring safety and quality at the main stages of the life cycle: forecasting the technical level and quality, quality management during development, quality of technical and technological documentation, production launch, 10 technological preparation of production, quality of raw materials, equipment and measuring instruments, technical equipment of production,
Control of the main factors of preparation and quality assurance, technological quality assurance, quality control and testing; quality during transportation, storage, operation (consumption) and repair; quality management system, quality loop, its main stages.
Practical lesson:
1. Determination of the economic effect of improving quality.
Independent work:
1.Drawing up a supporting outline
2.Preparing a glossary.
3.Answers to questions
Topic 2.3. Statistical methods for quality assessment and control
Quality control, classification of types of quality control, main functions of statistical methods of quality control, seven quality tools: graphs, checklists and histograms, scatter diagram, stratification.
Practical lesson:
1. Study of statistical methods of quality control.
Independent work:
1.Drawing up a supporting outline
2.Preparing a glossary.
3.Answers to questions
Topic 2.4. Comprehensive quality management systems
Creation of comprehensive quality management systems, the main stages of implementing a quality management system at the enterprise.
Features of the implementation and functioning of quality management systems at enterprises in various industries.
Practical lesson:
1. Study of the regulatory framework for quality assurance.
Independent work:
1.Drawing up a supporting outline
2.Preparing a glossary.
3.Answers to questions
Topic 2.5.
International standardization and certification
International Organization for Standardization ISO, legal and regulatory support for integrated quality management systems; composition of ISO 9000 series standards..
Practical lesson:
1. Study of innovative technologies in quality management.
Independent work:
1.Drawing up a supporting outline
2.Preparing a glossary.
3.Answers to questions
Total
3. conditions for the implementation of the academic discipline
3.1. Minimum logistics requirements
The implementation of the academic discipline requires the presence of a cabinet of medical and biological disciplines.
Classroom equipment:
Seating according to the number of students;
Teacher's workplace;
Set of educational visual aids
Posters
Technical training aids:
Computers with licensed software for general and professional purposes;
Multimedia projector;
Interactive board;
Printer, scanner, modem, plotter.
3.2. Information support for training
1. Quality management - I. I. Mazur, V. D. Shapiro, textbook, 400 pp., Publisher: Omega-L, 2012
2. Quality management - V. A. Deeva, N. A. Kobiashvili, B. A. Kobulov, textbook, 104 pp., Publisher: Jurisprudence, 2013.
3. Quality management - E. N. Mikheeva, M. V. Seroshtan, textbook, 708 pp., Publisher: Dashkov i Co., 2013 4. Quality management - V. P. Melnikov, V. G. Smolentsev, A G. Skhirtladtse, textbook, 352 pp., Publisher: Academy, 2012.
5. Quality management - Yu. T. Shestopal, V. D. Dorofeev, N. Yu. Shestopal, E. A. Andreeva, textbook, 336 pp., Publisher: Infra-M, 2013.
Internet resources:
www . newsalon . ru
4. Monitoring and evaluation of the results of mastering the ACADEMIC DISCIPLINE
Control and evaluation the results of mastering the academic discipline are carried out by the teacher in the process of conducting practical classes, testing, as well as students completing individual assignments.
Learning outcomes(mastered skills, acquired knowledge)
R result A You ( O With V oen us e O b cabbage soup e computer e ten ts And And )
Forms and methods of monitoring and assessing learning outcomes
Use probabilistic and statistical methods for assessing the quality level of complex man-made systems and changes in quality during their operation at various stages of the life cycle;
From design to serial production of products;
Apply methods to ensure the specified quality and reliability of complex man-made systems at various stages: from design to mass production of products;
Apply existing forecasting methods when assessing the quality and operational life of complex man-made systems;
Design product quality management systems, plan the organization of activities and work to ensure a given level of product quality at the enterprise and to eliminate emerging defects
OK 1. Understand the essence and social significance of your future profession, show sustained interest in it.
practical classes, individual assignments, extracurricular independent work, tests
Methodology and terminology for managing the quality and reliability of complex man-made systems;
Features of existing management and quality assurance systems, evolution and main stages of development of quality management and general management;
Modern methods of forecasting and ensuring a given level of product quality for complex man-made products, used at various stages of their life cycle: from the stages of their design, development and creation of prototypes to serial production and operation;
Procedures for certification of products and quality management systems
OK 2. Organize your own activities, choose standard methods and ways of performing professional tasks, evaluate their effectiveness and quality.
OK 3. Make decisions in standard and non-standard situations and take responsibility for them.
OK 4. Search and use information necessary for the effective performance of professional tasks, professional and personal development.
OK 5. Use information and communication technologies in professional activities.
OK 6. Work in a team and team, communicate effectively with colleagues, management, and consumers.
OK 7. Take responsibility for the work of team members (subordinates), the result of completing tasks.
OK 8. Independently determine the tasks of professional and personal development, engage in self-education, consciously plan professional development.
OK 9. To navigate the conditions of frequent changes in technology in professional activities.
essay, test, extracurricular independent work, testing, project
MOSCOW DEPARTMENT OF EDUCATION
STATE BUDGET EDUCATIONAL
INSTITUTION OF SECONDARY VOCATIONAL
EDUCATION OF THE CITY OF MOSCOW
"POLICE COLLEGE"
Working programm
Academic discipline:Quality control
code, specialty030912 “Law and organization of social security”
Moscow 2014
p.
- PASSPORT OF THE WORKING PROGRAM OF THE EDUCATIONAL DISCIPLINE
- STRUCTURE and CONTENT OF THE ACADEMIC DISCIPLINE
- conditions for the implementation of the WORK program of the academic discipline
- Monitoring and evaluation of the results of mastering the academic discipline
1. passport of the WORKING PROGRAM OF THE ACADEMIC DISCIPLINE
QUALITY CONTROL
1.1. Scope of application
The work program of the academic discipline is part of the working basic professional educational program in accordance with the Federal State Educational Standard for specialty 030912 “Law and organization of social security” (in-depth training), which is part of the enlarged group of specialties 030000 – “Humanities”.
The educational discipline “Quality Management” is a general professional discipline that reveals quality problems, methodological foundations for its management, regulatory framework, standards, standardization and certification of quality assurance systems, theoretical foundations in the field of quality assurance, the basis of competition and competitiveness of products and services.
1.2. The place of the discipline in the structure of the main professional educational program:
The discipline is included in the general education cycle (OP.21) and implements the following general competencies:
OK 1.Understand the essence and social significance of your future profession, show sustained interest in it.
OK 2. Organize your own activities, determine methods and means of performing professional tasks, evaluate their effectiveness and quality.
OK 5. Use information and communication technologies to improve professional activities.
OK 6.Work in a team and team, ensure its cohesion, communicate effectively with colleagues, management, and consumers.
1.3. Goals and objectives of the discipline - requirements for the results of mastering the discipline:
The academic discipline “Quality Management” is designed to focus on ways to improve the organization’s activities based on the use of modern quality management systems;formation of a holistic systemic understanding of quality management as a modern management concept, as well as skills and abilities in the field of quality management of products, services, works, and activities of domestic enterprises and organizations. When implementing the program, interdisciplinary connections with other disciplines are taken into account: Management, Organizational Economics, Quality Management Systems, Certification and Standardization.
At the same time, as a result of mastering the discipline, the student must master general educational competencies in 4 blocks:
1.Self-organization
Organize your own activities, choose standard methods and ways of performing professional tasks, make decisions in standard and non-standard situations.
2.Self-learning
Search and use information necessary to effectively perform professional tasks, engage in self-education.
3.Information block
Use information and communication technologies in professional activities.
4.Communication block
Work in a team and team, ensure its cohesion, communicate effectively with colleagues, management, and consumers.
The professional orientation of the study of the discipline is carried out by selecting didactic units in accordance with the OPOP Federal State Educational Standard “Law and Organization of Social Security”.
The academic discipline “Quality Management” is focused on achieving the following goals:
mastering knowledge about theoretical and methodological quality management systems, the basics of quality control and product testing;
mastering the ability to apply acquired knowledgeto improve the organization’s activities based on the application of modern quality management systems; implementation and improvement of the effectiveness of the quality management system in order to increase customer satisfaction by fulfilling their requirements;
development concepts of TQM and certification of products and quality management systems in organizations; competition and competitiveness;
Upbringing modern views and approaches of quality management science to improve the quality of products and service provision;
application of natural science knowledge in professional activities and everyday lifeto ensure quality at various stages of the product life cycle and the formation of a holistic systemic understanding of quality management as a modern management concept, as well as skills and abilities in the field of quality management of products, services, works, and activities of domestic enterprises and organizations.
1.4. The profile component (orientation) of the general education discipline.
Profile study of the discipline is carried out:
1. Redistribution of hours from one topic to another without changes, taking into account the profile of the professional education being received.
2. Implementation of interdisciplinary connections of the discipline with professional disciplines of the OPOP Federal State Educational Standard.
3. Organization of extracurricular independent work aimed at expanding and deepening the knowledge that will be necessary when carrying out professional activities (professionally significant content).
maximum student workload 81 hours, including:
Mandatory classroom teaching load for the student 54 hours;
Independent work of the student 27 hours
2. STRUCTURE AND CONTENT OF THE SCHOOL DISCIPLINE
2.1. Scope of academic discipline and types of academic work
Type of educational work | Hours volume |
Mandatory classroom teaching load | |
Including: | |
practical lessons | |
Independent work of the student (total) | |
including: | |
to do homework to prepare for classes | |
to perform extracurricular independent work aimed at deepening and expanding knowledge in the discipline required in future professional activities | |
of them: | |
Preparation of a presentation and report on the topic “The emergence of quality management elements in Russia.” | |
Preparation of a presentation, report on the topic “Approach to quality from the point of view of the consumer and manufacturer” | |
Working with the Law of the Russian Federation of 02/07/1992 No. 2300-1 “On the protection of consumer rights” | |
Preparation of a presentation, report on the topic “Analyze the quality of shoes from different manufacturers and draw conclusions.” | |
Preparation of a presentation and report on the topic “Key success factors in the field of quality management in different industries.” | |
Drawing up a diagram of a variety of quality management methods. | |
Drawing up a project. Development of a quality management program. | |
Outline the basic concepts of certification. Mandatory and voluntary certification. | |
Preparation of a report, presentation on the topic “Analyze the application of 9000 series standards in enterprises. Structure of the ISO 9000 family of standards." | |
Outline the basic concepts of standardization. Types of documents in the field of standardization and certification. | |
Sequencing the standard development procedure. Rules for the development and approval of national standards. | |
Preparation of a report, presentation on the topic “Main directions of national policy in the field of quality problems.” | |
Preparation of a report, presentation on the topic “Quality management at various stages of the product life cycle.” | |
Drawing up a diagram of the marketing service and defining its role in the enterprise. Functions and tasks of marketing. | |
Final certification in the form | test |
2.2. Thematic plan and content of the academic disciplineQuality control
Name
Name of sections and topics | Hours volume | Mastery level | ||
Section 1. Concept of quality and quality management | ||||
Topic 1.1. Introduction. Subject, content and objectives of the discipline | ||||
History of quality management. Stages of development of quality philosophy. Stages of evolution in the field of quality. | ||||
Basic terms and definitions. Quality as an object of management.A comprehensive concept of quality. | ||||
Formation and development of quality management. | ||||
1.Preparation of a report, presentation. The emergence of quality management elements in Russia. | ||||
Topic 1.2. The essence of quality and its management | ||||
Aspects of quality.Systematic approach to quality management. | ||||
Classification of quality indicators. | ||||
Independent (extracurricular) work of students: 2.Preparation of a report, presentation. An approach to quality from the point of view of the consumer and manufacturer. | ||||
Topic 1.3. Quality Management Principles | ||||
Quality and management. | ||||
Principles and functions of quality management. | ||||
Quality management mechanism. | ||||
Topic 1.4. Quality and competitiveness of products and services | ||||
Quality of producers and consumers. | ||||
The concept of competitiveness. | ||||
Indicators and main factors determining the competitiveness of products and services. | ||||
Practical lessons: 1. Unfair competition and quality of enterprise functioning. | ||||
Independent (extracurricular) work of students: 3.Work with the Law of the Russian Federation of 02/07/1992 No. 2300-1 “On the protection of consumer rights” | ||||
Topic 1.5. The concept of competition, the conditions of its existence | ||||
The concept of competition. Types and forms of competition. | ||||
An integrated approach to ensuring the quality of finished products. | ||||
Competitive strategy. | ||||
Practical lessons: 2.Assessing the quality of products from different manufacturers. 3. Determination of the competitiveness of the enterprise. | ||||
Independent (extracurricular) work of students: 4.Preparation of a report, presentation. Analyze the quality of shoes from different manufacturers and draw conclusions. 5.Preparation of a report, presentation. Key success factors in quality management in different industries. | ||||
Topic 1.6. Basic methods of quality management | ||||
Basic quality methods and their characteristics. | ||||
Administrative management. | ||||
Practical lessons: 4. Quality management system at the enterprise. | ||||
Independent (extracurricular) work of students: 6.Working with the textbook. Drawing up a diagram of a variety of quality management methods. 7.Drawing up a project. Development of a quality management program. | ||||
Section 2. Certification of products and quality systems | ||||
Topic 2.1. Essence and content of certification | ||||
Brief history of certification. Definition of basic concepts of certification. | ||||
Purpose of certification.Product and production certification system. | ||||
General order and sequence of procedures for certification of quality systems. Economic assessments of work on certification of products, services and quality systems. | ||||
Practical lessons: 5.Economic relationships in the certification process. 6.Work with the Federal Law of December 27, 2002 No. 184-FZ. Responsibility for violation of the rules for performing certification work. 7.Improving the certification procedure. | ||||
Independent (extracurricular) work of students: 8.Work with the Federal Law of December 27, 2002 No. 184 - Federal Law. Outline the basic concepts of certification. Mandatory and voluntary certification. | ||||
Topic 2.2. ISO 9000 family of standards | ||||
The role of standardization in the development of international trade and cooperation. Major international standardization organizations. | ||||
The role of standardization in ensuring the quality of goods and services. International standards for quality systems ISO 9000 series and their structure. | ||||
Implementation of standards. | ||||
Practical lessons: 8. Documentation of the quality management system in accordance with ISO 9000 series standards. 9.Basic principles for the construction of ISO 9000 series standards. | ||||
Independent (extracurricular) work of students: 9.Preparation of a report, presentation. Analyze the application of 9000 series standards in enterprises. Structure of the ISO 9000 family of standards. | ||||
Topic 2.3. Legal basis for certification and standardization in the Russian Federation | ||||
Fundamental documents on legislation, standardization and certification, concepts, regulations, rules, directives, instructions. | ||||
Regulatory and legal framework for organizing quality management systems on paper or electronic media. | ||||
Regulatory support of quality systems at enterprises | ||||
Practical lessons: 10.Legislative basis for confirming compliance. 11. Information support for standardization. | ||||
Independent (extracurricular) work of students: 10.Work with the Federal Law of December 27, 2002 No. 184 - Federal Law. Outline the basic concepts of standardization. Types of documents in the field of standardization and certification. | ||||
Topic 2.4. State and international standards and quality systems | ||||
Types of regulatory documents: standard, preliminary standard, technical specifications document, set of rules, regulations. Types of standards. | ||||
A brief history of the development of standardization. Basic concepts and definitions in the field of standardization, goals, organization of standardization work, regulatory documents on standardization and requirements for them. | ||||
The role of standardization in ensuring the quality of goods and services, information support.State standardization system. | ||||
Practical lessons: 12. System of standardization bodies and services in the Russian Federation. 13. Application of standards in the Russian Federation. 14.International cooperation in the field of quality assurance. | ||||
Independent (extracurricular) work of students: 11. Sequencing the procedure for developing standards. Rules for the development and approval of national standards. | ||||
Section 3. Modern problems of quality management | ||||
Topic 3.1. Quality problems and the role of marketing activities in the quality management system | ||||
Level of general quality problems in Russia. | ||||
Stages of formation and types of costs for product quality. | ||||
The role of marketing activities in the quality management system. | ||||
Independent (extracurricular) work of students: 12.Preparation of a report, presentation. Main directions of national policy in the field of quality problems. 13.Preparation of a report, presentation. Quality management at various stages of the product life cycle. | ||||
Topic 3.2. Management accounting and budgeting | ||||
Basic management methods that help improve the quality of products (services). | ||||
Goals of implementing a management accounting system. | ||||
The main objectives of the budgeting system. | ||||
Independent (extracurricular) work of students: 14. Drawing up a diagram of the marketing service and defining its role in the enterprise. Functions and tasks of marketing. | ||||
Test | ||||
Total | ||||
To prepare homework for classes | ||||
Total |
To characterize the level of mastery of educational material, the following designations are used:
1. – familiarization (recognition of previously studied objects, properties);
2. – reproductive (performing activities according to a model, instructions or under guidance)
3. – productive (planning and independent execution of activities, solving problematic problems)
3. conditions for implementing the discipline program
3.1. Requirements for minimum logistics
The implementation of the discipline program requires the presence of a classroom.
Classroom equipment:
Seating according to the number of students;
Teacher's workplace;
Educational and methodological complex for the discipline.
Technical training aids:
Computer;
Projector;
Audio, video - educational materials.
3.2. Educational and methodological complex of the academic discipline, systematized by components
- Extract from the Federal component of the state standard of general education.
- Federal state educational standard of secondary vocational education specialty 030912 “Law and organization of social security”.
- Work program of the academic discipline “Quality Management”.
- Calendar-thematic plan.
- Guidelines for performing laboratory and practical exercises.
- Guidelines for performing extracurricular (independent) work.
- Materials of intermediate control (questions for tests).
3.3. Information support for training
Main sources:
- Kuznetsova N.V. / Quality management / Textbook - M.: Flinta: MPSI, 2009
- Koshevaya I.P., Kanke A.A./ Metrology, standardization and certification: textbook. - M.: Publishing House "FORUM": INFRA-M, 2008
Additional sources:
1. Bakanov M.I., Sheremet A.D./ Theory of economic analysis: Textbook for students of economics. specialist. – 4th edition, revised. and additional – M.: Finance and Statistics, 2005
2. Baumgarten L.V./ Quality management in tourism. Workshop: textbook.- M.: KNORUS, 2008
3. Vikhansky O.S., Naumov A.I. Management / Textbook - M.: Gardariki,
2006
4. Deeva V.A., Kobiashvili N.A., Kobulov B.A./ Quality management: Textbook. - M.: Publishing House "Jurisprudence", 2009
5. Mazur I.I., Shapiro V.D. Quality management/Textbook-2nd ed.-
M.: Omega-L, 2005
6. Mishin V.M. Quality management / Textbook for university students, 2-
ed., revised. and additional - M.: UNITY-DANA, 2005
7. Nikiforov A.D. Quality management/Textbook for universities.-
M.: Bustard, 2004
8. Prosvetov G.I./ Quality management: Problems and solutions: Educational and practical manual. - M.: Alfa-Press Publishing House, 2009
9. Rzhevskaya S.V./ Quality management: workshop: textbook. - M.: University Book, Logos, 2009
10.Savitskaya G.V./Analysis of the economic activity of an enterprise/Textbook for university students, training. in economics specialist. and directions - 2nd edition, revised. and additional – M.: Minsk: IP “Ecoperspective”, 2009
11. Sergeev I.V. Economics of organization / Textbook - 2nd ed. - M.:
Finance and Statistics, 2007
12.Chernyakhovskaya T.N./Marketing activities of an enterprise: theory and practice. - M.: Higher Education, 2008
results (mastered general competencies) | Main indicators for assessing results | Forms and methods of monitoring and evaluation |
OK 1. Understand the essence and social significance of your future profession, show sustained interest in it. | Know: Basic terms and definitions in the field of quality and quality management; Quality management methods; Factors influencing product quality. Be able to: Use the acquired knowledge in everyday and professional activities. | Survey on individual tasks. Drawing up diagrams and tables. |
OK 2. Organize your own activities, determine methods and means of performing professional tasks, evaluate their effectiveness and quality | Know: Development of Soviet quality management systems; Scientific organization of work to increase the service life of engines; Comprehensive product quality management system. Be able to: Use the necessary information when resolving quality issues; | Timely completion of independent work, checking the results of work with presentations or reports Assessing the performance of practical tasks, tests, solving situational problems. Survey on individual tasks. |
OK 5. Use information and communication technologies to improve professional activities | Know: State and international standards and quality systems; Quality control methods; Be able to: Use the necessary information when resolving quality issues; Master the methods of group work when solving specific production problems. | Assessing the performance of practical tasks, tests, solving situational problems. Survey on individual tasks. Assessment of independent work on the topic. Assessing the level of mastery of the material during the defense of intermediate control. |
OK 6. Work in a team and team, ensure its cohesion, communicate effectively with colleagues, management, and consumers | Know: The main stages of formation of quality costs; Quality control methods; Modern quality problems. Be able to: Use the necessary information when resolving quality issues; Master the methods of group work when solving specific production problems. | Expert observation of students' actions. Expert assessment of the implementation of practical work, individual assignments, reports. Expert observation and assessment of the implementation of reports, reports, answers to control questions. Analysis of statements and arguments of students during discussions. |
(branch)
higher education
APPROVED
At a meeting of the methodological council
STI NUST "MISiS"
Deputy director for business management,
Chairman of the MS
E.V. Ilyicheva
WORKING PROGRAM OF THE EDUCATIONAL DISCIPLINE
MANAGEMENT
Name of specialty
02/27/07 Quality management of products, processes and services
(by industry)
Graduate qualifications
Technician
Stary Oskol
The work program of the academic discipline was developed on the basis of the Federal State Educational Standard for Secondary Vocational Education (hereinafter referred to as the Federal State Educational Standard for Secondary Professional Education) in the specialty
Developer organization: OPK STI NUST "MISiS"
Developer:
Vasilevskaya G.N. -teacher of defense and industrial complex STI NUST MISIS
Protocol No._ 1 _ from " " 201
Chairman of the P(C)K …………………………… Slobodenyuk N.V.
Reviewers
examination of the training program for mid-level specialists in specialty 02/09/07 was carried out by OEMK JSC in 2016
WITH OBSESSION
PASSPORT OF THE WORKING PROGRAM OF THE EDUCATIONAL DISCIPLINE
| |
2. STRUCTURE and content of the ACADEMIC DISCIPLINE
| |
3. conditions for the implementation of the academic discipline
| |
4. Monitoring and evaluation of the results of mastering the academic discipline | |
ApplicationSet of control and evaluation tools |
1. passport of the working PROGRAM OF THE EDUCATIONAL DISCIPLINE
Management
1.1 Scope of the example program
The work program of the academic discipline is part of the training program for mid-level specialists in accordance with the Federal State Educational Standard for the specialty of secondary vocational education:02.27.07 “Quality management of products, processes and services (by industry).”
The work program of the academic discipline can be used in additional vocational education as part of the implementation of personnel retraining programs in secondary vocational education institutions.
1.2 Place of the academic discipline in the structure of the main professional educational program:
The discipline is included in the professional cycle of PPSSZ.
1.3 Goals and objectives of the academic discipline - requirements for the results of mastering the discipline:
Purpose of the discipline : formation in students of knowledge and professional skills necessary for professional activities.
As a result of mastering the academic discipline, the student should be able to:
Use planning methods in practice andorganizing the work of the unit;
Analyze organizational structures management;
Conduct work on labor motivationpersonnel activities;
Use in professional activitiestechniques of business and management communication;
Make effective decisions usingvarious management methods;
Conduct market research.
As a result of mastering the academic discipline, the student should know:
The essence and characteristic features of modernmanagement and itsfeatures in the areaprofessional activity;
Methods of planning and organizing work divisions;
Basics of formation of motivational policy organizations;
The process of adoption and implementation of management decisions;
Management functions in a market economy:activities of an economic entity;
Strategic, product, pricing and sales policies of the organization;
1.4 List of developed competencies
General competencies (GC)
OK 01. Choose ways to solve problems of professional activity in relation to different contexts.
OK 02. Search, analyze and interpret information necessary to perform the tasks of professional activity.
OK 03. Plan and implement your own professional and personal development.
OK 04. Work in a team and team, interact effectively with colleagues, management, and clients.
OK 05. Carry out oral and written communication in the state language, taking into account the characteristics of the social and cultural context.
1.5 Number of hours for mastering the work program of the academic discipline:
The student’s maximum academic load is 96 hours, including:
mandatory classroom teaching load for a student is 64 hours;
independent work of the student 32 hours.
STRUCTURE AND CONTENT OF THE ACADEMIC DISCIPLINE
2.1. Scope of academic discipline and types of academic work
preparation for classroom lessons (studying literature on given topics, writing abstracts, reports, and other written works)
20
1 2
Final certification in the formexam
2.2 Thematic plan and content of the academic discipline:
Management
Hours volumeMastery level
Section 1. Fundamentals of Management
Lectures (lessons)
productive
The essence and characteristic features of modern management. The concept of management, its content and place in the system of socio-economic categories. Features of management of organizations of various organizational and legal forms. Goals and objectives of organizational management. WITH power and characteristic features of modern management
Topics of extracurricular independent work
"Management as a science and art"
Homework
Topic 1.2 Management cycle
Lectures (lessons)
productive
Management cycle(planning, organization, motivation and control) is the basis of management activities. The main components of the management cycle. Characteristics of cycle functions. Interrelation and interdependence of managerial management functions. The role of planning in the organization, forms of planning. Types of plans. Main stages of planning. Strategic (long-term) planning. Strategic planning process: mission and goals, analysis of the external environment, analysis of strengths and weaknesses, analysis of alternatives and choice of strategy, management of strategy implementation, strategy evaluation.
Independent work of students
Topics of extracurricular independent work
Preparation of an abstract on the topic: “Practical prerequisites for the emergence of management, its role in the development of modern production.”
Homework
Lectures (lessons)
productive
External and internal environment of the organization. Organization as an object of management. Controls.
Basic principles of building organizational structures.
Principles of constructing organizational management structures
organization. Types of control structures: linear,
functional, linear-functional, linear-scale, etc.
Internal environment of the organization. external environment of the organization:
direct external environmental factors: suppliers,
consumers, competitors, trade unions, government agencies;
factors of the organization's external environment of indirect impact:
state of the economy, political and socio-cultural
factors, international events, scientific and technological progress.
Practical lessons
Practical lesson No. 1. Analysis of organizational management structure
Practical lesson No. 2. Mission of the organization
Independent work of students
Topics of extracurricular independent work
"Factors of internal and external influence"
Homework: 1 – Chapter 1.3 addition to the lecture notes
Subject2.1. Decision making process. Control and its types
Lectures (lessons)
reproductive
Decision making process. Control and its types. Types of solutions and requirements for them. Methods
decision making. Decision Matrix. Levels of decision making. Stages of decision making: identifying the problem, identifying factors and conditions, developing solutions, evaluating and making decisions. Control, concept and essence; stages of control: development of standards and criteria, comparison with real results, correction. Control rules and types: preliminary, current, final. Final control documentation
Independent work of students
“Identifying the causes of difficulties in organizing the work of subordinates,” “Strategic approach to operations management.”
Homework: 1 – chapter 9 addition to the lecture notes
Lectures (lessons)
productive
Effective communication. Functions and purpose of management communication. The role and importance of information technology in the field of production management. Rules for conducting conversations and meetings. Planning these events. Abstract types of interlocutors.
Factors for increasing the effectiveness of business communication. Telephone conversation technique. Phases of business communication: starting a conversation, transmitting information, arguing, refuting the interlocutors’ arguments, making a decision.
Practical lessons
Practical lesson No. 3.Conducting meetings. Business meeting.
Independent work of students
Topics of extracurricular independent work:
“Phases of business communication.”
Homework: 1 – chapter 8 addition to the lecture notes
Lectures (lessons)
reproductive
Self-management. Planning and organizing the work of a manager. Improving working conditions and modes of operation. Analysis of team participation in management. The essence of delegation, rules and principles of delegation. Social and psychological climate in the team.
Independent work of students
Topics of extracurricular independent work: Preparation of an abstract on the topic: “Organization of work
collective."
Homework: 1 – chapter 6 addition to the lecture notes
Topic 2.4 Labor motivation system.
Conflict Management
Lectures (lessons)
reproductive
Motivation and criteria for work motivation. Individual and group motivation. Rules for working with the group. Primary and secondary needs. Needs and motivational behavior. Motivation and hierarchy of needs. process theories of motivation. Essence and classification of conflicts. Causes of conflicts. Conflict management methods. Rules of conduct in conflict
Organization of work and methods of planning the work of departments. Management decisions
Techniques and methods of business and management communication
Conflict resolution. Methods and techniques of conflict resolution.
Independent work of students
Topics of extracurricular independent work:
"The Essence of Delegation"
Homework: 1 – Chapter 3.3 addition to the lecture notes
Lectures (lessons)
reproductive
Manager's image. Technological stability of a manager as the basis for a normal situation in an organization. Power and influence. Types of power: power based on coercion; reward-based power; legitimate power (influence through tradition); power of example (influence through charisma); expert power. Methods of influence, their content. Leadership and power. Leadership styles in management. Two-dimensional interpretation of styles. Management grid
Management styles
Independent work of students
Topics of extracurricular independent work:
Preparation of a report on the topic: “Power and influence.”
Homework: 1 – chapter 10 addition to the lecture notes
Section 3.Marketing
Topic 3.1Market Economics Concepts
Topic 3.2
Objects of marketing activities
Lectures:
Introduction. History of origin and main stages of marketing development. The need for the emergence and improvement of marketing in modern conditions. Basic concepts of market relations, their distinctive features.
Marketing as one of the concepts, its essence. Social and ethical marketing: concept, difference from marketing.
will introduce.
Independent work students: writing essays: “the origins of marketing”
Homework: 1 – chapter 1,2 addition to the lecture notes
Lectures:
reproductive.
Objects: need, requirement, request, exchange, transaction. Definition of concepts, their commonality and differences. Classification of needs: physiological, social, mental, intellectual and spiritual; priority of needs.
Exchange conditions. Types of transaction. Demand. Marketing activities for various types of demand.
Establishment of basic types of needs and goods as means of satisfying them.
Independent work: working with textbooks, writing abstracts, reports, working with periodicals; preparation of crosswords, glossaries, production of posters, layouts; preparation for participation in scientific and practical conferences; speeches at seminars; working with reference books. Writing essays “The concept of social and ethical marketing.”
Homework: 1-2 – chapter 3 addition to the lecture notes.
Topic 3.3
Lectures:
reproductive.
Subjects: legal entities and individuals carrying out marketing activities. Marketing services and departments in organizations, specialized marketing firms. Requirements for a marketing specialist. Regulatory documents regulating these requirements.
Organizational structure of marketing management. Relationship between the marketing department and management and other structures and divisions of the organization. Marketing control system. Consumers: concept, classification.
Analysis of consumer behavior when making purchases
Independent work students: working with a textbook and Internet resources, writing essays “Job description of a marketer.”
Homework: 1-2 – chapter 4 addition to the lecture notes
Topic 3.4
Market segmentation
Lectures:
reproductive
Basic concepts: segmentation, segment, market niche. Purpose of segmentation. Signs of consumer market segmentation: geographical, demographic, socio-economic, psychographic, behavioral.
Product positioning: concept, purpose, conditions for correct product positioning on the market, alternative positioning methods. Preparation of an analytical report on the state of the market.
Market segmentation by geographic, demographic, socio-economic and psychographic characteristics
Independent work students: working with a textbook and Internet resources, writing essays “Classification of marketing means.”
Homework : 1-2 – chapter 5 additionlecture notes
Theme 3.5
Environment Marketing
reproductive
Lectures:
Marketing environment: concept, types, factors shaping the environment. Marketing microenvironment: concept. Subjects and controllable factors that shape the microenvironment of an organization.
Macro environment of marketing: concept. Subjects and uncontrollable factors that shape the macroenvironment of an organization. Types of macroenvironment: demographic, social, economic, natural, competitive, legal, technological, cultural. Strategic and market priorities of marketing.
Analysis of the trading organization environment
Independent work
Homework: 1 – chapter 4 addition to the lecture notes
Topic 3.6
Competitive environment
organizations
Lectures:
reproductive
Basic concepts: competition, competitive environment, competitiveness of organizations and products, competitive advantages. Competition: justification of the need for market conditions, types, their characteristic features, conditions of occurrence, methods of creation and maintenance. State support for small businesses, competitiveness of organizations and goods, evaluation criteria, their competitive advantages.
Assessing the organization's competitiveness and establishing its competitive advantages
Independent work: working with textbooks, writing abstracts, reports, working with periodicals; preparation of crosswords, glossaries, production of posters, layouts; preparation for participation in scientific and practical conferences; speeches at seminars; working with reference books.
Homework: 1 – chapter 6 addition to the lecture notes
Topic 3.7
Sales policy
Lectures:
reproductive
Types of sales. Marketing means: distribution channels, distribution, their types, functions, levels, their capabilities. Criteria for selecting distribution channels. Sales systems. Resellers: types and types. Analysis and evaluation of the effectiveness of sales policy. Classification of methods and means of stimulating product sales
Assessing the effectiveness of the organization's sales policy.
Independent work students: Work with educational and normative literature. Preparation of practical work using computer technology; educational and research work; use of computer technology, the Internet; compiling tables to systematize educational material; study of regulatory materials; solving situational productive (professional) problems; preparation for business games; performing special creative tasks.
Homework
Topic 3.8
Marketing means
Lectures:
reproductive
Classification of marketing means: means of satisfaction
needs, means of sales promotion. Marketing concept of a product. Product and its commercial characteristics. Life cycle of a product, its main stages. Specifics of the life cycle cycle of goods + product range of different groups. Development of new products: justification of necessity, stages. Product levels and reinforcement. Brand and brand policy.
Independent work students: Work with educational and normative literature. Preparation of practical work using computer technology; educational and research work; use of computer technology, the Internet; compiling tables to systematize educational material; study of regulatory materials; solving situational productive (professional) problems; preparation for business games; performing special creative tasks.
Homework: 1 – chapter 7 addition to the lecture notes
Total:
CONDITIONS FOR IMPLEMENTING THE ACADEMIC DISCIPLINE
3.1. Minimum logistics requirements
The implementation of the academic discipline requires the presence of a “Management” classroom.
Technical training aids:
a computer with licensed software and a multimedia projector.
Educational visual aids:
a set of educational visual aids for the discipline " Management";
statistical reference books;
illustrative material on individual topics of the discipline;
lectures-presentations on topics;
individual task cards,
electronic educational material,
presentations on the topics studied,
guidelines for practical work,
interactive posters,
stands in the officesocio-economic disciplines(themed).
Specialized furniture:
seating according to the number of students;
teacher's workplace.
3.2. Information support for training
Main sources:
1. Adizes I.K. Management styles - effective and ineffective =
Mismanagement Styles: How to Identify a Style and What To Do About It
M.: AlpinaPublisher , 2016.- 198 With.
Basovsky, L.E. Marketing: course of lectures / L.E. Basovsky. – M.: INFRA, 2015. – 219 p.
Baskhovsky, L.E. Management: textbook allowance / L.E. Baskhovsky. – M.: INFRA-M, 2015 - 504 p.
Vikhansky, O. S. Management: people, strategy, organization,
process: textbook / O.S. Vikhansky, A.I. Naumov. - M.: MSU, 2015 -
4.[Electronic resource]:
5.[Electronic resource]:
6.[Electronic resource]:http:// biblioclub . ru / index . php ? page = register
Periodicals:
Economics and life. Business economic newspaper. Published weekly.
3.3 General requirements for the organization of the educational process
Classes in the academic discipline are conducted both in the traditional form and using active interactive forms and methods of conducting classes (group discussions, case assignments), information technologies. The set of assessment tools and guidelines contains tasks for active and interactive learning. Advisory assistance is provided to students on a weekly basis.
Mastering this discipline was preceded by the study of the following disciplines: psychology of communication (OP 01),economics of the organization (OP.01).
4. Monitoring and evaluation of the results of mastering the ACADEMIC DISCIPLINE
Monitoring and evaluation of the results of mastering the academic discipline is carried out by the teacher in the process of conducting practical classes, testing, as well as students completing individual assignments.
Assessment of the quality of mastering the curriculum includes ongoing monitoring of progress, intermediate certification based on the results of mastering the discipline.
Current control is carried out in the form of performing practical tasks, testing, and students completing individual tasks.
Interim certification is carried out in the form of an exam.
Learning outcomes(mastered skills, acquired knowledge, general and professional competencies)
Main indicators for assessing results
Forms and methods of monitoring and assessing learning outcomes
Be able to:
U1 use planning methods in practice andorganization of the department's work
OK 1
analysis and evaluation of the methodology for using the department’s work in practice, planning and organization methods
Group assignments;
Individual consultations;
U 2 analyze organizational structuresmanagement
OK 1-3
Analysis of various types of organizational management structures,
U3. carry out work on labor motivationpersonnel activities
OK 1-3
Organizing the determination of measures to motivate the work activity of personnel;
U4. apply in professional activitiestechniques of business and management communication
OK 1-4
Finding and using business and managerial communication techniques in professional activities;
Independent selection and assessment of various types of communication;
U5. Make effective decisions using various management methods
OK 1-9
analysis and assessment of the effectiveness of decision-making when using management methods in practice
U6. conduct market research
OK 1-5
finding and using effective market research techniques in professional marketing activities;
Know:
Z1. the essence and characteristic features of modern management and its features in the field of professional activity;
knowledge of terminology, concepts, their correct use in answers.
possession of knowledge, essence and characteristic features of modern and professional management
Presentation of the product at different levels;
Group assignments;
Expert assessment of practical work performance
Individual consultations;
Expert judgment, additions to answers.
Expert assessment of independent work performance
Z2. methods of planning and organizing work divisions
Possession of knowledge of the composition of material, labor and financial resources,
Resource efficiency analysis
Z3.basics of formation of motivational policyorganizations
Knowledge of pricing mechanism methods for products (services),
Knowledge of forms of remuneration in modern conditions
Z4 process of adoption and implementation of managementdecisions;
Analysis of various levels of solutions used in the organization,
Proficient in various methods of making management decisions
Z5 management functions in a market economy:organization, planning, motivation and controlactivity of an economic entity
Possession of knowledge about the management cycle and the relationship of management functions,
Analysis of the effectiveness of planning, organization, motivation and control
36 strategic, product, pricing and sales policies of the organization
Possession of knowledge in the field of marketing strategy, market research
APPLICATION
SET OF CONTROL AND EVALUATION TOOLS (KOS)
Monitoring and evaluation of mastering the academic discipline
"Management"
Forms and methods of controlCurrent control
Interim certification
form of control
Verified OK, U, Z
form of control
Verified OK, U, Z
form of control
Verified OK, U, Z
Section 1. Fundamentals of management
Practical work
Testing
U1, U2, U3
Z 1, Z2, Z3, Z4, Z5
OK1 - OK2
Exam
U1, U2, U3
Z 1, Z2, Z3, Z4, Z5
OK1 - OK2
Topic 1.1. The essence and characteristic features of modern management
Oral survey
Self-sufficient. Job
U1, U2;
Z1,
OK1 - OK2
Topic 1.2 Management cycle
Oral survey
Independent work
U1, U2, U3;
Z2, Z3, Z4, Z5
OK1 - OK9
Topic 1.3. External and internal environment of the organization
Oral survey, practical work No. 1, Practical work No. 2, Testing
Independent work
U1, U2, U3
Z1,Z2,Z3,Z4
OK1 - OK3
Section 2. Modern technologies of personnel management
Testing
U1, U2, U3, U4, U5
Z 1, Z2, Z3, Z4
OK1 - OK3
Exam
U1, U2, U3, U4, U5
Z 1, Z2, Z3, Z4
OK1 - OK3
Topic 2.1. Decision making process. Control and its types
Oral questioning, Practical work No. 3, Testing
Independent work
U3, U4, U5
Z4,Z5,Z6,Z7,
Z8
OK1 - OK3
Topic 2.2. Management and business communication
Oral survey
Testing
Independent work
U3, U4, U5
Z1, Z3, Z4, Z5,
OK1 - OK4
Topic 2.3. Basics of organizing the work of a team of performers
Oral survey
Testing
Independent work
U1, U2, U3, U4,
U5
Z1, 2, Z4;
OK1 - OK4
Topic 2.4 Basics of organizing the work of a team of performers
Oral survey
Testing,
Self-sufficient. Job
U3, U4, U5, Z1, Z2, Z3
OK1 - OK4
Topic 2.5. Features of management in the field of professional activity
Oral survey
Testing,
Self-sufficient. Job
U3, U4, U5
Z1,Z3,Z4
OK1 - OK4
Section 3. Marketing
Testing
U1, U2, U5, U6, Z2, Z4, Z6
OK3, OK4, OK5
Exam
U1, U2, U5, U6, Z2, Z4, Z6
OK3, OK4
Topic 3.1
Market Economics Concepts
Oral survey
Testing
Self-sufficient. Job
U6,Z6
OK3, OK4
Topic 3.2
Objects of marketing activities.
Oral survey
Testing,
Self-sufficient. Job
U6,Z6
OK3, OK4, OK5
Topic 3.3
Subjects of marketing activities.
Oral survey
Testing, Self. Job
U6,Z6
OK3, OK4, OK5
Topic 3.4
Market segmentation.
Oral survey
Testing,
Self-sufficient. Job
U6,Z6
OK3, OK4, OK5
Theme 3.5
Environment Marketing
Oral survey
Testing,
Self-sufficient. Job
U1, U2, U5, U6, Z2, Z4, Z6
OK3, OK4, OK
Topic 3.6
Competitive environment
organizations
Oral survey
Testing,
Self-sufficient. Job
U1, U2, U5, U6, Z2, Z4, Z6
OK3, OK4
Topic 3.7
Sales policy
Oral survey
Testing,
Self-sufficient. Job
U1, U2, U5, U6, Z2, Z4, Z6
OK3, OK4
Topic 3.8
Marketing means
Oral survey
Testing,
Self-sufficient. Job
U1, U2, U5, U6, Z2, Z4, Z6
OK3, OK4, OK5
Ministry of Education and Science of the Russian Federation
Stary Oskol Technological Institute named after. A.A. UGAROVA
(branch) federal state autonomous educational institution
higher education
"National Research Technological University "MISiS"
OSCOL POLYTECHNIC COLLEGE
Questions for incoming control:
How do you understand the term “economy”?
How is the subject of economics related to geography, physics, chemistry, history, social studies?
Are “Economy” and “Economy” the same thing?
Why is it necessary to study this subject if the future field of activity is not related to economics?
When did the first money appear?
What is a bank?
Name the main bank of our state
What is a stock exchange?
What is currency?
What types of securities do you know?
What is inflation?
Who is the Prime Minister of the Russian Federation?
What is a market?
How do public goods differ from private goods?
What is a budget? What types of budgets do you know?
“excellent” rating - 85% - 100%;
rating “good” - 70% - 85%;
rating “satisfactory” - 70% - 50%;
rating “unsatisfactory” - less than 50%.
"____"_____________201_
Considered at a meeting of the specialty PCC on 02/27/07
Ministry of Education and Science of the Russian Federation
Stary Oskol Technological Institute named after. A.A. UGAROVA
(branch) federal state autonomous educational institution
higher education
"National Research Technological University "MISiS"
OSCOL POLYTECHNIC COLLEGE
PCC specialty 02/27/07
Topics for writing essays
by discipline MANAGEMENT
The concept of social and ethical marketing.
Classification of goods.
Job description of a marketer.
The history of marketing.
Classification of needs.
Classification of marketing means.
Methodology for conducting surveys.
Methodology for conducting observations.
The state of the Russian consumer market.
Product life cycle.
Methods for studying demand.
marketing planning.
Business planning and its marketing aspects.
Origins of modern management science;
Approaches to management of various scientific schools;
The origins of Russian management problems;
The role of entrepreneurship in society;
Social responsibility of an entrepreneur;
Ethics and modern management;
Increasing indicators of ethical behavior;
Management Science;
Methods of forecasting and modeling;
Strategic management;
Strategic approach to operations management;
Motivation and compensation;
Adaptive Leadership;
Situational approaches to effective leadership;
Leadership Theories;
Formation of labor resources;
Improving the quality of working life;
Conflict and ways to resolve it;
Forms of power and influence;
Ability to manage stress;
Management – science or art?
External environment of OJSC OEMK;
Internal environment of OJSC OEMK;
Effective motivation;
Conflict. What should I do?
Power and its management;
The need for control in the organization;
Negotiations and their rules;
Etiquette at receptions;
Ability to dress;
Manager's image.
Criteria for evaluation:
"excellent" rating assigned to the student if the creative task was created using computer technology (Power Point presentation, Flash presentation, video presentation, etc.) Additional sources of information are used. The content of the given topic is disclosed in full. The structure of the report is reflected (introduction, main part, conclusion, conclusions and examples). Registration of work. Originality of execution (the work was done independently, presented for the first time);
rating "good" assigned to the student if the creative task was created using computer technology (Power Point presentation, Flash presentation, video presentation, etc.) The content of the report includes information from the main sources (methodological manual), additional sources of information were not used. The content of the given topic is not fully disclosed. The structure of the report has been preserved (introduction, main part, conclusion, conclusions and examples);
A “satisfactory” grade is given to the student if the creative task is completed without the use of computer technology. The content of the report is limited to information only from the methodological manual. The content of the given topic is not fully disclosed. There are no conclusions or examples. The originality of execution is low;
rating "unsatisfactory" is given to the student if the task is completed orally, without the use of computer technology and other visual materials. The content is limited to information only from the manual. The given topic of the report is not disclosed, the main idea of the message is not conveyed.
Teacher G.N.Vasilevskaya
"____"_____________201_
27.02.07
Protocol No. ____ dated “____” ____________ 201_
Chairman of the PCC ______________
Ministry of Education and Science of the Russian Federation
Stary Oskol Technological Institute named after. A.A. UGAROVA
(branch) federal state autonomous educational institution
higher education
"National Research Technological University "MISiS"
OSCOL POLYTECHNIC COLLEGE
PCC specialty 02/27/07
QUESTIONS FOR THE EXAM
in the discipline "Management"
1. The concept of management, the main roles of the manager, implemented in the management process.
2. Management functions.
3. Concept and characteristics of the organization’s external environment.
4. Concept and characteristics of the internal environment of the organization.
5. Factors characterizing the external environment of the organization.
6. The concept of management decisions.
7. Requirements for management decisions.
8. Types of management decisions.
9. Classification of management decisions.
10. Levels of management decision making.
11. Stages of making management decisions.
12.Strategic planning.
13. Initial theories of motivation.
15. Process theories of motivation.
16. Risk management.
17. Types of risks.
18. Types of conflicts.
19. Ways to resolve interpersonal conflicts.
20. Psychology of management.
21. Features of management in the field of professional activity.
22. The concept of motivation, incentive, communication.
23. Theory of A. Maslow.
24. Alderfer's theory.
25. McClelland's theory.
26. Herzberg's theory.
27. Vroom's theory.
28. Adams' theory.
29. Porter-Lawler theory.
30. Planning function.
31. Two components of the organization’s external environment.
32. Control function.
33. Negotiation process.
34. Power and leadership.
35. Function of the organization.
36. History of marketing development.
37. Marketing concepts.
38. Differences between social and ethical marketing.
39. Modern marketing.
40. The concept of need, requirement, request, exchange, transaction.
41. Classification of needs.
42. Terms of exchange.
43. Types of transactions.
44. The concept of demand.
45. Marketing services and departments in organizations.
46. Specialized marketing firms.
47. Requirements for a marketing specialist. Regulatory documents regulating these requirements.
48. Organizational structure of marketing management.
49. Relationship between the marketing department and management and other structures and divisions of the organization.
50. Marketing control system.
51. Consumers: concept, classification.
52. Purpose of segmentation.
53. Signs of segmentation of the consumer market: geographical, demographic, socio-economic, psychographic, behavioral.
54. Product positioning : concept, purpose, conditions for correct positioning of a product on the market, alternative methods of positioning.
55. Preparation of an analytical report on the state of the market.
56. Marketing Environment : concept, types, factors shaping the environment.
57. Marketing microenvironment: concept.
58. Subjects and controlled factors that form the microenvironment of the organization.
59. Macro environment of marketing: concept.
60. Subjects and uncontrollable factors that form the macroenvironment of the organization.
61. Types of macroenvironment: demographic, social, economic, natural, competitive, legal, technological, cultural.
62. Strategic and market priorities of marketing.
63. Basic concepts : competition, competitive environment, competitiveness of organizations and products, competitive advantages.
64. Competition: justification of the need in market conditions, types, their characteristic features, conditions of occurrence, methods of creation and maintenance.
65. State support for small businesses.
66. Competitiveness of organizations and products, evaluation criteria, their competitive advantages.
67. Types of sales.
68. Marketing means : distribution channels, distribution, their types, functions, levels, their capabilities.
69. Criteria for selecting distribution channels.
70. Sales systems.
71. Resellers: types and types.
72. Analysis and evaluation of the effectiveness of sales policy.
73. Classification of methods and means of stimulating product sales.
74. Classification of marketing means : means of satisfying needs, means of sales promotion.
75. Marketing concept of a product.
76. Product and its commercial characteristics.
77. Life cycle of a product, its main stages.
78. Specifics of the life cycle of goods + product range of different groups.
79. Development of new products: justification of the need, stages.
80. Product levels and reinforcement.
81. Brand and brand policy.
82. Retail trade.
83. Types of retail trade enterprises: product range offered, prices, form of trade, type of concentration of stores.
84. Marketing decisions in retail trade.
85. Wholesale trade.
86. Types of wholesale trade enterprises: wholesalers-merchants, brokers and agents; wholesale branches and manufacturers' offices.
87. Marketing decisions in wholesale trade. Dealers and distributors.
89. History of the emergence and improvement of advertising.
94. Features of marketing research. Types of research.
95. Scheme of marketing research: identifying the problem and formulating research goals, collecting and analyzing information, evaluating the results, applying the results obtained for decision-making.
96. Correction and optimization of results.
97. Marketing information: purpose, sources, principles of their selection.
98. Use of financial statements and managers' reports when collecting marketing information.
99. Marketing planning: strategic planning. Concept.
101. The main stages of the strategic planning process: determining the goals and objectives of the company, creating strategic business units, establishing marketing goals, situational analysis, developing a marketing strategy, implementing tactics, monitoring implementation.
102. Marketing part of the business plan.
103. Results of strategic planning.
104. Development of a marketing budget.
105. Strategic analysis.
Criteria for evaluation:
- grade "pass" is given to the student if a complete, clear description of the scientific definition is given; the ability to give examples in accordance with the lecture course attended; the ability to independently analyze concepts and phenomena proposed for consideration during the test;
- grade "fail" awarded to a student if the student demonstrates extremely fragmented knowledge within the curriculum; does not realize the connection of a given concept, theory, phenomenon with other objects of the discipline; does not know the minimum required terminology; makes gross logical errors when answering the teacher’s questions, which he cannot correct on his own.
Teacher G.N.Vasilevskaya
"____"_____________201_
Considered at a meeting of the specialty PCC 27.02.07
Protocol No. ____ dated “____” ____________ 201_
Chairman of the PCC ______________
Ministry of Education and Science of the Russian Federation
Stary Oskol Technological Institute named after. A.A. UGAROVA
(branch) federal state autonomous educational institution
higher education
"National Research Technological University "MISiS"
OSCOL POLYTECHNIC COLLEGE
Test task fund
in the discipline "Management"
Tests and situations
Government of the Russian Federation
Federal State Autonomous Educational Institution of Higher Professional Education
"National Research University
"High School of Economics"
Moscow Institute of Electronics and Mathematics, National Research University Higher School of Economics
Faculty of Information Technologies and Computer Engineering
Discipline program"Quality management in information systems"
for training direction 221400.62 “Quality Management”
Approved at a department meeting
"___"____________ 201
Head Department ______________ V.N. Azarov
Approved by US MIEM NRU HSE “___”_____________201
Scientific Secretary __________ V.P. Simonov
Moscow, 2014
This program cannot be used by other departments of the university and other universities without the permission of the department that developed the program.
Scope and normative references
This academic discipline program establishes the minimum requirements for the student’s knowledge and skills and determines the content and types of training sessions and reporting.
The program is intended for teachers teaching this discipline, teaching assistants and students studying in the direction 221400.62 “Quality Management”, studying the discipline “Quality Management in Information Systems”.
The program is designed in accordance with:
Educational program direction 221400.62 “Quality Management”.
The working curriculum of the university in the direction 221400.62 “Quality Management”.
Goals of mastering the discipline
The goals of mastering the discipline “Quality Management in Information Systems” are:
Study of basic concepts and principles of quality management of information systems.
Modern forms of quality management of information systems.
Mastering methods for managing the quality of information systems in solving problems of informatization of systems.
Student competencies formed as a result of mastering the discipline
As a result of mastering the discipline, the student must:
Know theoretical and methodological foundations and principles of quality management of information systems;
Have an idea about the life cycle of the information system and the main stages in its construction, organizing the process of implementing the information system.
Be able to use regulatory and instrumental means of quality management in information technology.
Have skills (gain experience) on modern, promising approaches, theoretical and methodological foundations of quality management in information systems, basic concepts in this area.
As a result of mastering the discipline, the student masters the following competencies:
|
Competence |
Code according to Federal State Educational Standards/National Research University |
Descriptors – main signs of mastery (indicators of achievement of results) |
Forms and methods of training that contribute to the formation and development of competence |
|
Gain knowledge and ability to monitor and evaluate quality improvement progress. |
Receives knowledge, masters methods and techniques. |
Lectures, practical classes. |
|
|
Gains the ability to use tools to implement information systems. |
Receives ability to use IS implementation tools. |
Practical lessons. |
|
|
Acquires the ability to apply knowledge of the principles and methods of development and rules for the application of regulatory and technical documentation to ensure the quality of information systems. |
Acquires ability to apply knowledge. |
Practical classes, independent work |
|
|
Acquires the ability to participate in corrective and preventive measures aimed at improving quality. |
Acquires ability to participate in corrective and preventive measures |
Practical lessons |
Place of discipline in the structure of the educational program
This discipline belongs to the cycle of general professional disciplines and the block of special disciplines in the educational program of the direction 221400.62 “Quality Management”.
The study of this discipline is based on the following disciplines:
Quality management tools and methods.
Statistical quality management.
Informatics and computer technology.
Database.
To master the academic discipline, students must have the following knowledge and competencies:
Know the theoretical and methodological foundations of product and service quality management.
Know the basic methods for ensuring the quality of information systems.
Be able to use quality management tools in the context of ensuring the quality of information systems.
Have an understanding of the basic principles of ITSM, the structure of the ISO 9000, ISO 2000 series standards, and the basic statistical methods in quality management.
Be able to use tools for quality management and quality assurance of information systems.
Possess professional argumentation skills when analyzing situations in the field of international certification of quality systems and quality audit.
The basic principles of the discipline should be used in the future when studying the following disciplines:
Technology and organization of production of products and services.
Quality management in information systems.
Testing and testing equipment.
Process management.
Thematic plan of the academic discipline
|
Section title |
Total hours |
Classroom hours |
Independent work |
||
|
Practical lessons |
|||||
|
The role and place of information systems in quality management |
|||||
|
Traditional IT standards |
|||||
|
Life cycle of information systems |
|||||
|
Management information systems |
|||||
|
Production support information systems |
|||||
|
Organization of the process of implementation of information systems |
|||||
MUNICIPAL EDUCATIONAL INSTITUTION
VOLGA INSTITUTE OF ECONOMICS, PEDAGOGY AND LAW
Faculty of Management
I APPROVED
Vice Rector for Academic Affairs
________________ Egorsheva O.I.
"____"_________________ 20___
Work program of the discipline
Quality control
Direction of training
080200 Management
Training profile
"Organisation management"
Graduate qualification (degree)
Bachelor
Form of study
full-time
Volzhsky
2011
The work program is compiled taking into account the Federal State Educational Standard of Higher Professional Education in the field of training 080200 “Management”, approved by order of the Ministry of Education and Science of the Russian Federation dated May 20, 2010. No. 544.
The work program is intended for teaching a discipline of choice of a professional cycle (B3.V.VD.8) to full-time and part-time students in the field of study 080200.62 “Management” in the 6th semester.
Compiled by work program_______________Ph.D., Associate Professor N.V. Bessarabova
(signature)The program was approved at the meeting Department of Management
(indicate the name of the department)
dated “_____”_____________ 201, protocol No. _________________.
Reviewer
___________________________________________________________________
Head Department of Management, Ph.D. _________________________________ (Popovich A.N.)
Candidate of Pedagogical Sciences, Associate Professor_______________(Kiseleva N.A.)
(faculty where the program was developed)
Dean of the Faculty of Management, Ph.D., Associate Professor_________________ (Kiseleva N.A.)
(faculty where the program is implemented)
1. Goals of mastering the discipline
The purpose of studying this course is to develop in students a holistic systemic understanding of quality management as a modern management concept, as well as skills and abilities in the field of quality management of products, services, works, and activities of domestic enterprises and organizations.
The relevance of studying the discipline is dictated by the needs of a market economy, in which the successful activities of enterprises are based on the competitiveness of their products. The basis of product competitiveness is its quality, the stability of which is achieved through the introduction of quality systems at enterprises and is confirmed by certification of products and quality systems.
2. The place of the discipline in the structure of undergraduate education
The discipline “Quality Management” belongs to the professional cycle and is included in the elective disciplines (B3.V.VD.8 (1)).
Quality management is one of the aspects of managing the activities of an enterprise as a whole and therefore is adjacent to the study of management (strategic management, personnel management, projects, production, financial management, environmental management, innovation management), since the activities of a modern manager are quite multifaceted and involve a wide range of solutions tasks studied within the listed disciplines.
Quality management is one of the key functions of both corporate and project management, the main means of achieving and maintaining the competitiveness of any company.
Quality management, like any management, cannot be carried out without relevant information about the quality of products, as well as the achievements of science, technology and market needs, therefore this discipline is associated with the study of the disciplines “Fundamentals of Management”, “Production Management”, “Innovation Management”, “Marketing”, etc. Quality management is also associated with standardization and necessarily requires knowledge of current legislation and regulatory documents in the field of quality in order for manufacturers and consumers to understand their rights, duties and responsibilities related to ensuring product quality. The study of specific methods of quality control, collection and processing of information includes the study of statistical methods.
3. Student competencies formed as a result of mastering the discipline
As a result of mastering the discipline “Quality Management”, the student develops the following general cultural and professional competencies:
the ability to find organizational and managerial solutions and the willingness to bear responsibility for them (OK-8);
the ability to use regulatory legal documents in their activities (OK-9);
understanding the role and importance of information and information technology in the development of modern society and economic knowledge (OK-16);
master the basic methods, methods and means of obtaining, storing, processing information, skills in working with a computer as a means of information management (OK-17);
the ability to develop local verification schemes and perform testing and debugging of systems and means of automation of technological processes, control, diagnostics, testing, process management, product life cycle and its quality, as well as their repair (PC-23);
the ability to assess the level of product defects, analyze the reasons for its occurrence, develop proposals for its prevention and elimination, and product improvement (PC-24);
ability to carry out certification of products, technological processes and automation equipment, control, diagnostics, process management, product life cycle and its quality, environmental systems of the enterprise (PC-25);
ability to master automation and control software tools, their certification (PC-26);
the ability to perform work on the examination of technical documentation, supervision and control of the state of technological processes, systems and automation and control equipment, equipment, identify their reserves, determine the causes of deficiencies and malfunctions that arise during operation, implement measures to eliminate them and improve the efficiency of use (PC- 27);
ability to organize the work of small teams of performers (PK-30);
is able to develop measures for designing processes for the development, manufacturing, control and implementation of products, automation tools and systems, control, diagnostics, production management, product life cycle and its quality, their effective operation (PC-31);
the ability to select technologies, tools and computer technology when organizing the processes of design, manufacturing, control and testing of products, automation tools and systems, control, diagnostics, testing, production management, product life cycle and its quality (PC-32);
ability to perform work on organizing information flow management at all stages of the product life cycle, its integrated logistics support (PC-33);
the ability to carry out measures to improve the quality of products, production and technological processes, technical and information support for their development, testing and operation, planning work on standardization and certification, systematization and updating of applicable regulatory documentation (PC-34);
ability to participate in the development and practical development of tools, automation systems and production management of products, their life cycle and quality, preparation of plans for the development of new equipment, drawing up applications for certification (PC-35).
Know:
– basic concepts of quality management, various types of quality assurance systems;
methods for monitoring and analyzing quality in production and service systems;
methods of organizing work to improve quality;
main types of quality costs;
methodology and terminology for managing the quality and reliability of complex man-made systems;
recommendations of Russian and international standards of the ISO 9000 series for ensuring product quality;
modern methods of forecasting and ensuring a given level of product quality for complex man-made products, used at various stages of their life cycle: from the stages of their design, development and creation, prototypes to mass production and operation;
procedures for certification of products and quality management systems.
– use probabilistic and statistical methods for assessing the quality level of complex systems and changes in quality during their operation at various stages of the life cycle;
correctly select probabilistic and statistical laws of distribution for correct estimation of the level of quality and reliability of operation of various systems;
use methods to ensure the specified quality and reliability of complex systems at various stages - from design to mass production of products;
apply methods to ensure the specified quality and reliability of complex systems at various stages: from design to mass production of products;
carry out structural and functional analysis of the quality of complex systems with various construction schemes;
apply existing forecasting methods when assessing the quality and operational life of complex systems;
design product quality management systems, plan the organization of activities and work to ensure a given level of product quality at the enterprise and to eliminate emerging defects;
solve practical problems of quality management in a manufacturing and service company;
apply statistical quality management methods to analyze quality problems and solve them.
categorical apparatus of quality management at the level of understanding and free reproduction;
methodology for calculating the most important economic indicators, the most important methods of analysis;
skills in working with economic literature, information sources, educational and reference literature on quality management issues;
techniques for conducting discussions and public speaking;
the need for constant continuing education.
4. Structure and content of the discipline “Quality Management”
The total labor intensity of the discipline is 144 hours.
| № | Chapter disciplines | Semester | Week of the semester | Types of educational work, including independent work of students and labor intensity (in hours) | Forms of ongoing progress monitoring and intermediate certification |
|||
| Total | Lectures | Prak-tich | Myself. slave. | |||||
| 1. | The essence of quality and its management | 8 | 1-2 | 15 | 4 | 4 | 7 | Reports, abstracts |
| 2. | Basic methods of quality management | 8 | 3 | 10 | 2 | 2 | 6 | Reports, abstracts |
| 3. | Quality management system at the enterprise | 8 | 4 | 11 | 2 | 2 | 7 | Reports, abstracts |
| 4. | Organization of technical control at the enterprise | 8 | 5 | 10 | 2 | 2 | 6 | Reports, abstracts |
| 5. | Metrological assurance of product quality | 8 | 6 | 11 | 2 | 2 | 7 | Reports, abstracts |
| 6. | Product standardization in Russia | 8 | 7 | 10 | 2 | 2 | 6 | Reports, abstracts |
| 7. | Product certification | 8 | 8 | 11 | 2 | 2 | 7 | Reports, abstracts |
| 8. | Protection of the rights of consumers of goods and services | 8 | 9 | 10 | 2 | 2 | 6 | Reports, abstracts |
| 9. | Quality planning | 8 | 10 | 11 | 2 | 2 | 7 | Reports, abstracts |
| 10 | Total Quality Management | 8 | 11 | 10 | 2 | 2 | 6 | Reports, abstracts |
| 11 | Activities of government organizations in the field of quality | 8 | 12 | 11 | 2 | 2 | 7 | Reports, abstracts |
| Exam |
||||||||
| Total | 144 | 24 | 12 | 72 | 36 |
|||
Concept of quality. Evolution of quality. Quality indicators: unification and standardization, economic indicators, ergonomic indicators, aesthetic indicators, indicators of reliability, maintainability, durability, etc.
Topic 2 Basic methods of quality management.
Classification and areas of application of quality management methods. Organizational and administrative methods. Engineering and technological methods. Economic methods. Social-psychological methods
Topic 3 Quality management system at the enterprise
International standards and their application at Russian enterprises. Quality loop. Main components of quality for consumers
Topic 4 Organization of technical control at the enterprise
The essence and objects of technical control Types of technical control Methods for quantitative assessment of the quality level. Quality Control Department as an independent structural division of the enterprise.
Topic 5 Metrological assurance of product quality
Metrological support and its goals. Qualimetry as a science, its role, methods and areas of practical application
Topic 6 Product standardization in Russia
Concept and types of standard State standardization system (GSS) of the Russian Federation. Economic problems of standardization. State management of standardization in the Russian Federation. State control and supervision of compliance with mandatory requirements of state standards.
Topic 7 Product certification
Concept and classification of product certification features. Mandatory certification. Voluntary certification. Third party certification. Certification system. The concept of a certificate of conformity. Compliance mark.
Topic 8 Protection of the rights of consumers of goods and services
Conceptual apparatus in the field of consumer rights protection. Foreign experience in regulating consumer rights protection. Legal support for the protection of consumer rights in the Russian Federation. State regulation of consumer rights protection in the Russian Federation. Society for the Protection of Consumer Rights. Judicial protection of consumers. Types of legal liability for violations of consumer protection laws.
Topic 9 Quality planning
Planning as a quality management process. Systematic approach to quality plans. Planning tools.
Topic 10 Total Quality Management
The main stages of the formation of the principles of total quality management (TQM). Contents of the concept of total quality management. Integrated and total quality management.
Topic 11 Activities of government organizations in the field of quality
The role of the state in ensuring the quality of products, works, and services. Activities and functions of the Federal Service for Supervision of Consumer Rights Protection and Human Welfare (Rospotrebnadzor). Activities and functions of the Federal Agency for Technical Regulation and Metrology.
5. Educational technologies
In order to implement the competency-based approach, classroom lessons are planned within the framework of such educational technology as a student-oriented approach. This makes it possible to take into account both the initial level of knowledge of students and the technical training capabilities existing at the faculty. Practical classes are conducted in an active and interactive form.
The discipline module is formed as lectures, work in seminar classes, work in small groups, discussion of applied economic problems, performing special tasks in the form of tests, solving economic problems, analyzing problem situations, and distance learning. The use of contact hours will allow you to individualize the conduct of classes and mastery of educational material. Successful mastery of the course material requires a lot of independent work by bachelors and guidance of this work by teachers.
Forms of control: performing tests and tests, solving economic problems, analytical study, analysis of real economic situations, analysis of typical and special economic situations, creating a list of possible economic risk situations and recommendations for resolving these risks, abstracting periodical articles and their analysis, discussion topical problems in creative groups, economic essays on the problems of the topics studied. Final control – test and exam.
6. Educational and methodological support for students’ independent work. Assessment tools for ongoing monitoring of progress, intermediate certification based on the results of mastering the discipline
Independent work of students in the discipline “Quality Management” includes their preparation for practical classes and writing reports and essays (students are given a choice) on each topic studied.
Topics of reports and abstracts
1. Intellectual property in the quality and competitiveness management system.
2. Intangible factors in ensuring quality and competitiveness: product labeling, bar coding.
3. Russian Quality Award.
4. Foreign experience of competitions and awards in the field of quality.
5. Features of quality management in Japan.
6. K. Ishikawa's contribution to quality assurance activities.
7. Experience of leading foreign companies in the field of support and management
quality.
8. Environmental quality management.
9. Application of international standards ISO 9000 series at domestic enterprises.
10. Information support for the product certification system.
11. Civil aspects of quality in the manufacture of products.
12.American approaches to the problem of quality.
13. Experience in the development and implementation of quality systems at domestic enterprises.
14. Information support for consumers on quality issues.
15. History of standardization in Russia.
16. Environmental certification.
Tests
1. All types of human needs must be satisfied sequentially, from the lower hierarchical level to increasingly higher ones - these are:
progress
scarcity principle
principle of progression
principle of hierarchy
2. Factors causing greater dissatisfaction are mainly related to external factors in relation to the employee, which he really cannot influence - these are:
safety
wage
motivators
hygiene factors
quality control
Quality Management System
quality management goal
product life cycle
process
unit
production
planning
Opportunities - Results
Leadership – Processes – Business Results
Production volume - Revenue
None of the above
activity or process
products
organization, system or individual
any of the above concepts
product value
product cost
product price
consumer properties of the product
malfunction
defect
breaking
no it is not, because does not show the consumer value of the product
yes it is, because helps to focus on improving products and services
could if it allowed us to assess the real structure of competition
no, this is not a digital indicator
innovation management
control technology
control system
management philosophy
development of the project concept - project implementation
identifying an innovation problem - finding a solution
goal setting - project implementation
planning project activities - monitoring the progress of the project
design
system
manufacturing process
none of the above
"loss for society"
"plan, check, act"
"process cost"
"prevention, assessment, refusal"
production costs
non-conforming costs
conformal costs
non-production costs
lifting stage
breaking point
decline stage
none of the above
quality
standard
consumer properties
product
Quality Management System. Recommendations for improving activities.
Quality Management System. Requirements.
Quality Management System. Fundamentals and vocabulary.
Guide to managing the economics of quality.
validation
trial
analysis
verification
all listed
management system for directing and controlling an organization with regard to quality
a set of clearly interrelated administrative procedures (organization rules), developed in accordance with state standards in the field of quality, covering all areas of the organization’s activities, ensuring its defect-free functioning.
management activities covering the product life cycle, systematically ensuring strategic and operational processes for improving product quality and the functioning of the quality management system itself.
1950
1942
1992
1928
| № question | Correct answer | № question | Correct answer |
| 1 | 3 | 11 | 1 |
| 2 | 4 | 12 | 2 |
| 3 | 3 | 13 | 2 |
| 4 | 1 | 14 | 3 |
| 5 | 1 | 15 | 3 |
| 6 | 4 | 16 | 1 |
| 7 | 1 | 17 | 3 |
| 8 | 3 | 18 | 4 |
| 9 | 2 | 19 | 2 |
| 10 | 4 | 20 | 1 |
Control questions
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